Yoopies UK レビュー 38

Yoopies UK からの回答

2026年3月27日

You may post an advert for free, view applicants in your area, view responses to your advert, and send an initial message five applicants as a trial before upgrading to Premium.
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A Premium paid account enables you to contact as many applicants as you wish via messaging, and enables you to view an applicant's telephone number which you availed of as a Premium Member.
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In addition, your advert will be highlighted when an applicant searches for vacancies in the area.

Your advert will also be prioritised within 'Jobs in your Area' email alerts, sent to applicant's personal email addresses.

Premium subscription packages are either monthly (£33.90), quarterly (£60), or annually (£156), which renew until cancelled.

We do not have any Premium Packages costing £40.00 and on reviewing your account activity you messaged 7 different applicants and accessed the phone number of an applicant, none of which you would have been able to do without becoming a Premium Member.

Our Customer Support is here for any issues or queries you may have had, but we did receive any communication from you until you left your review. Given the opportunity, we would have been happy to have dealt with any issues you may have had.

Yoopies UK からの回答

2025年4月11日

We’re sorry to hear that you were disappointed with your experience on our platform.

We’d like to clarify a few points to avoid any misunderstanding for others reading this review:

✅ Free Communication: Users can send free initial messages to the first five applicants. This allows everyone to try out the platform and begin conversations without any upfront cost.

💬 Premium Subscription: To continue conversations beyond the initial messages or contact additional applicants, a premium subscription is required. This helps us maintain a safe and high-quality environment by ensuring only genuinely interested users are reaching out.

🔐 Account Deletion: You requested to delete your account, and we can confirm that it was successfully deleted — by you — shortly afterwards. Our support system provides assistance as quickly as possible but we do not operate over weekends, but we’re always working to improve response times and clarity in our messaging.

We are certainly not a scam — we’re a legitimate service connecting thousands of families and service providers every day. We’re sorry that our model didn’t meet your expectations, but we hope this helps clarify how our platform works.

Kind regards,
Yoopies Team

Yoopies UK からの回答

2025年2月14日

Afi again has a distorted perspective of this whole interaction - She did not understand how to manage her account and when we asked for her help to understand her problem or when we offered solutions, she was rude and abusive to our Customer Support agent, plus she made outlandish baseless claims about our agent and Company.

In the end it was her mistake and when this was pointed out that to her and we explained how to solve it, she refused to make the neccessary changes to her account, so in her case the system will never function properly.

At no point did we ask her not to post on Trustpilot, nor does she mention that because of her abuse towards our staff we refunded her Premium Fee as she is no longer welcome on the platform.

Yoopies UK からの回答

2025年2月11日

Thanks Stephen, we really appreciate your positive feedback and strive to do our best!

Yoopies UK からの回答

2024年9月23日 に更新

Yoopies is a legitimate and reputable platform where Applicants and Employers can search for or offer services in babysitting, elderly care, pet sitting, tutoring or housekeeping/cleaning.
A Free Account provides a limited amount of usage on the platform.
In order to avail of Full Premium Benefits such as having access to contact phone numbers or to be able to send an unlimited amount of messages - a Premium Membership Subscription is required.
This goes towards the costs of staffing and upkeep on the platform as we pride ourselves in having strict quality control and this is achieved through Moderation of Ads and Verification of Applicant Profiles to ensure Employers can trust who they are.
I'm sorry you are agrieved William, you did not message Customer Support to let us know this is how you felt, but rather went straight to leave negative feedback on Trustpilot -
We would have welcomed the opportunity to have helped you had you reached out to us.
Yoopies allows up to 5 initial messages to applicants before you need to subscribe to Premium in order to engage further with the applicants.
William was not required to pay anything in order to send an initial message.
William had only messaged one applicant and had the option to message up to four more but the prompt he received was to Purchase Premium in order to continue with the messaging thread with that applicant.
Our prompt is our transparancy.

Yoopies UK からの回答

2024年6月5日

Angie, you contacted our Customer Support with the incorrect email for your account but we still managed to source your account and process a refund to you immediately.
I would appreciate it if you could update your review as this is not a fair and accurate comment.
You were happy once you received your refund

Yoopies UK からの回答

2024年7月11日

This relates to a Complaint / Review left by this User in July 2023 and they have again left a 1 star review but have not used the platform since 31/07/23.
They contacted our Customer Support when they had not received a response from applicants and we provided advice and recommended that as they were a Premium Member they could access the phone numbers of Applicants to get quicker replies but for some reason they chose not to.
They were not charged for an extra month after cancellation of the subscription, if they were, we would instantly refund them, instead they forgot to cancel before the automatic renewal of the subscription, once a subscription renews, we do not process refunds.
So every story has two sides and they chose to distort their side of the story.

Yoopies UK からの回答

2024年4月11日

We asked Trustpilot to request further information from this User as she does not have an account on our platform in the UK. We investigated and found that the User has an account on our Portuguese Platform
The User did not respond.
We then asked Trustpilot to remove the post from our Trustpilot UK Account as the User is not an account holder in the UK and she has not given any explanation as to her defamatory statement.
Trustpilot have declined to remove the post.
We still do not have any explanation as to why this user feels we are fake and not to be trusted, perhaps its subjective but we would like an opportunity to hear their story and be able to investigate if there was any issue.
Unfortunately its become acceptable for users to post defamatory and broad statements without being obliged to support their claims.

Yoopies UK からの回答

2023年10月26日

We offered to publicize our Users Ad on our Facebook Page in order to garner more interest, we also advised on how to widen his search but he did not respond to our offer of help.
The housekeeper he did communicate with declined his offer as he was not willing to pay the hourly rate they were charging, despite their hourly rate being visible on their profile.

Yoopies UK からの回答

2023年6月19日 に更新

We identified that you currently have 2 accounts, one for the UK and one for France.
The UK account had a Monthly Automatic Renewal Premium Membership Subscription, this was advised at the point of purchase.
When you created the UK account, you entered an incorrect email address so all our emails to you hard bounced.
It appears that you then tried to email us to cancel Premium on your French account, which was not a Premium Account.

We acknowledge that you tried to email us to cancel your Subscription before it renewed, we have no record of receiving these, however, if you can forward these emails showing your attempts to cancel before your renewal we would be more than happy to arrange a refund.

We wish to stress that we are not conducting anything nefarious, we make it very clear and transparent that this is an automated renewal and unless cancelled it will renew again.

We also sent emails confirming your purchase and again at renewal with clear instructions on how to cancel your subscription, but your incorrect email address prevented these from being delivered.

We are always available via our "contact us" when ever you wish to cancel your subscription and if you cannot find how to cancel it yourself.

All our Premium packages are recurring subscription products until cancelled. This is stated on the payment page:

Yoopies UK からの回答

2022年11月28日 に更新

We transparently advise all our users that when they purchase a Premium Membership Subscription that this is an automatic renewal.
We clearly convey instructions on how to cancel the subscription or offer customer support to do so at the point of purchase and also on the confirmation email once Premium is purchased and also in each renewal email the user receives on the renewal date of their subscription.
In this instance, our user purchased a 3 month Premium Membership Subscription back in August. As a result they received a bonus GBP 50.00 booking credits to use towards bookings on the platform, however it is clearly stated that if you cancel your Premium Membership Subscription you will forfeit the booking credits, and that's what happened in this case.
We offer as part of our Premium Service, access to unlimited messages to applicants, the ability to view applicant's phone numbers as well as the free booking credits.
Our user in this case bought a 3 month subscription for £60, our normal monthly fee is £33.90 so they got a discount for purchasing 3 months instead of monthly - We did not charge them £100 as they claimed and don't know how they arrived at this amount.
This user accessed the Premium benefits they purchased with out any issues.
Once they received their renewal email and realized that their subscription was renewed then they felt that we treated them unjustly, which is untrue.
We clearly state in our Terms of Service, available at the point of purchase and on the platform, that we will refund a user if they cancel or request cancellation before their renewal.
When the user emailed customer support after realizing they were charged for their renewal they stated that they did not know Yoopies were going to charge them again, they claimed they couldn't find a suitable person on the platform so they don't want this anymore, yet they have used the platform to book child care which was completed by an applicant and paid for using the complimentary booking credits they received for purchasing Premium.
This users portrayal of their experience on the platform is a completely inaccurate version of their actual experience.