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Iâm truly grateful for the care and support I received. Ashna was so kind, compassionate, and helpful throughout the process, and made me feel heard and supported from the beginning. Dr. Marshaâs prom... ãã£ãšèŠã
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This company is a scam - do not go with them....They advertise as a sponsored post when you search for Rocket Doctor....I accidentally clicked on them thinking they were rocket doctor....then they cha... ãã£ãšèŠã
Itâs a 24/7 platform and that already is a rare advantage. The doctors were able to help me with severe skin reactions and diagnosed iron deficiency. My only complain is that the blood test results ta... ãã£ãšèŠã
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As a Canadian living in a rural area, this service helps me emensly. The cost is reasonable for the service. The staff are kind. As a millenial, I think the Canadian government should adapt more towa... ãã£ãšèŠã
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4.5
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Great response with great doctors , good experience overall
This company is a scam - do not go with them....They advertise as a sponsored post when you search for Rocket Doctor....I accidentally clicked on them thinking they were rocket doctor....then they charged me $240...I realised when they called that they are no rocket doctor so I said this was a mistake (within 24 hours) and to pleasde provide a full refund (they said no) - eww
I dont have a family doctor, so this was a great alternative! I had a prescription within 6 hours and a medication the following day. The doctors/nurses stay in touch every couple of days.
Like many Canadians, I turned to Your Doctors Online out of necessity. With family doctor waitlists stretching months and walk-in clinics backed up for hours, virtual care seems like a reasonable solution. I subscribed on March 31, 2026 at what appeared to be a straightforward $20/month plan. What followed was one of the most dishonest experiences I have had with any company.
When I attempted to cancel two weeks later, I was hit with a demand for a $120 termination fee. When I disputed it, the company's senior management sent me two documents as proof I had agreed to this fee at signup: a consent form and a screenshot of their app showing a cancellation tooltip.
I ran forensic analysis on both.
The consent form PDF metadata confirmed it was generated on April 15, 2026 â the same day it was sent to me â not at my March 31 signup. It was created using Google Docs, not retrieved from any system record. The screenshot metadata showed all three file timestamps identical to the second on April 15, 2026. FotoForensics Error Level Analysis confirmed the tooltip in the screenshot was digitally added to the image after the fact.
When I compared the fabricated screenshot to my live app, I found five differences: different tooltip wording, the words "on annual term" had been quietly removed from the interface, different tooltip anchor point, the Continue button changed from plain purple text to a styled orange button, and a different overall card layout. These changes were made while my dispute was active.
The $120 fee does not appear anywhere in their publicly posted Terms of Service. Their own consent form contradicts itself â the Nutritionist and Mental Health sections both say "you may withdraw at any time without penalty" while the billing section imposes a 50% termination fee. Their invoice describes a single month of service, not an annual contract.
Canadians deserve better healthcare access options. This company is exploiting the gap left by an overburdened public system. Do not subscribe.
They were very helpful and listened to my concerns.
Your Doctors Online ããã®åç
Hi Shannon,
Thank you for choosing Your Doctors Online. We are glad to hear that our medical team was helpful and took the time to listen to your concerns. Your Doctors Online provides 24/7 medical advice and virtual urgent care to ensure every patient receives personalized attention and a clear path to recovery. It is our mission to provide compassionate, high-quality telehealth services around the clock.
Best Regards,
Your Doctors Online
The response to my issue was quick and dealt with appropriately
Your Doctors Online ããã®åç
Hi Richard,
Thank you for choosing Your Doctors Online. We are glad to hear that you are very satisfied with our service. Your Doctors Online provides 24/7 virtual urgent care to ensure that every patient has immediate access to high-quality medical advice and treatment plans. It is our mission to provide a reliable and efficient telehealth experience for all your healthcare needs.
Best Regards,
Your Doctors Online
Very convenient, especially with 24/7 access. Would recommend to others!
Your Doctors Online ããã®åç
Hi Yuvraj,
Thank you for choosing Your Doctors Online. We are glad to hear that you are very satisfied with our service. Your Doctors Online provides 24/7 virtual urgent care to ensure that every patient has immediate access to high-quality medical advice and treatment plans. It is our mission to provide a reliable and efficient telehealth experience for all your healthcare needs.
Best Regards,
Your Doctors Online
Your Doctors Online ããã®åç
Hi Chantal,
Thank you for choosing Your Doctors Online. We are glad to hear that you are very satisfied with our service. Your Doctors Online provides 24/7 virtual urgent care to ensure that every patient has immediate access to high-quality medical advice and treatment plans. It is our mission to provide a reliable and efficient telehealth experience for all your healthcare needs.
Best Regards,
Your Doctors Online
So far, experience has been good. Very quick and easy to get an appointment.
Your Doctors Online ããã®åç
Hi Kristian,
Thank you for choosing Your Doctors Online. We are pleased to hear that your experience has been positive and that you found it quick and easy to connect with our team. Your Doctors Online provides 24/7 virtual urgent care designed to offer an instant connection to licensed physicians for immediate medical advice. It is our mission to provide seamless, high-quality healthcare access whenever you need it.
Best Regards,
Your Doctors Online
I dont want to write anything just take the 5 stars
Your Doctors Online ããã®åç
Hi Jeffrey,
Thank you for the 5-star rating! Your Doctors Online provides 24/7 virtual urgent care and instant access to licensed physicians whenever you need medical assistance. We are committed to offering the highest standard of online doctor services and appreciate your support.
Best Regards,
Your Doctors Online
I was very happy with this service. It was always prompt and the doctors were very thorough.
Your Doctors Online ããã®åç
Hi Jeanine,
Thank you for choosing Your Doctors Online. We are glad to hear that you were happy with our service and that our medical team was prompt and thorough during your consultation. Your Doctors Online provides 24/7 virtual urgent care to ensure patients receive comprehensive medical advice and treatment plans without delay. It is our mission to provide high-quality healthcare that is both accessible and reliable for all our members.
Best Regards,
Your Doctors Online
I am extremely pleased with the quality of care provided by Your Doctors Online. The response time and follow-up were amazing. It was early in the morning when I initiated contact and a doctor was available. I have recommended this service to family members and friends.
Your Doctors Online ããã®åç
Hi Janet,
Thank you for choosing Your Doctors Online. We are thrilled to hear that you are pleased with the quality of care provided by our medical team. Your Doctors Online provides 24/7 virtual urgent care to ensure patients have an instant connection to a licensed physician, even in the early morning hours. It is our mission to provide accessible, high-quality medical advice and treatment plans whenever they are needed. We truly appreciate your recommendations to your family and friends and look forward to continuing to serve your healthcare needs.
Best Regards,
Your Doctors Online
Your Doctors Online ããã®åç
Hi William,
Thank you for choosing Your Doctors Online. We are thrilled to hear that our 24/7 virtual urgent care provided the quick response you needed. It is our mission to ensure patients can connect with a licensed physician for instant medical advice and prescription services without the long wait times of a traditional clinic.
Best Regards,
Your Doctors Online
Itâs a 24/7 platform and that already is a rare advantage. The doctors were able to help me with severe skin reactions and diagnosed iron deficiency. My only complain is that the blood test results takes a long time to get to the Your Doctors platform from the lab.
Your Doctors Online ããã®åç
Hi Esther,
Thank you for choosing Your Doctors Online. We are thrilled to hear that our 24/7 virtual urgent care provided the quick response you needed. It is our mission to ensure patients can connect with a licensed physician for instant medical advice and prescription services without the long wait times of a traditional clinic.
Additionally, we understand your concern regarding the delay in receiving blood test results. Please note that delays are not a part of the experience we aim to provide. If you ever experience any issues or delays, please feel free to connect with our support teamâwe are available 24/7 to assist you and ensure a smooth experience.
Best Regards,
Your Doctors Online
Your Doctors Online ããã®åç
Hi Lona,
Thank you for choosing Your Doctors Online. We are thrilled to hear that our 24/7 virtual urgent care provided the quick response you needed. It is our mission to ensure patients can connect with a licensed physician for instant medical advice and prescription services without the long wait times of a traditional clinic.
Best Regards,
Your Doctors Online
Iâm truly grateful for the care and support I received. Ashna was so kind, compassionate, and helpful throughout the process, and made me feel heard and supported from the beginning. Dr. Marshaâs prompt follow-up also gave me a lot of reassurance and showed genuine care for my health concerns. Their service felt sincere, thoughtful, and professional, and I really appreciate everything they did to help me.
Your Doctors Online ããã®åç
Hi Katrina,
Thank you for choosing Your Doctors Online. We are thrilled to hear that our 24/7 virtual urgent care provided the quick response you needed. It is our mission to ensure patients can connect with a licensed physician for instant medical advice and prescription services without the long wait times of a traditional clinic.
Best Regards,
Your Doctors Online
Your Doctors Online ããã®åç
Hi Eric,
Thank you for choosing Your Doctors Online. We are thrilled to hear that our 24/7 virtual urgent care provided the quick response you needed. It is our mission to ensure patients can connect with a licensed physician for instant medical advice and prescription services without the long wait times of a traditional clinic.
Best Regards,
Your Doctors Online
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