Your Local レビュー 3,750

Following several months of frustration mainly down to difficulty in communication with YL office AND rushed jobs, 2 of the operatives have turned it around.
Superb job from Paul and most recently from Jay who exceeded expectations with the job he did for us. Great to see a good work ethic does still exist.

Brilliant service as always from Dean Bates works around our customers during busy periods and delivers a spotless job every time. Highly recommend!

Joshua came today and washed windows.
Another first class job completed.

Fantastic job from Graeme today!

First clean from Local - very impressed. Really nice man called Graeme - did a great job

Pleasant young chap Norman came and cleaned our windows on Friday,done great job really nice to chat.
Highly recommend this company and thanks again.

They started off really good. A little expensive but very reliable, and they did a good job of cleaning my windows. Then out of nowhere, they must have changed their water supplier and staff, as it was leaving streaks, and their brush wasn’t getting into the bottoms and sides of the windows, leaving them with dirt and grit on the glass. I complained, and a supervisor came out and agreed it wasn’t acceptable. Offered a free clean if I gave them another chance, so I accepted, but whoever cleaned them was worse than before, so I cancelled.

I've been using Your local for a few months now and have to say it's been a good service. They always message before they are due to come. Always polite when communicating and always send a message to say they are done which I appreciate as I have a dog and need to keep the gates secured so it's nice to know when they are coming and going. This past visit was done by Joshua and his service was good.

Joshua, my window cleaner, arrived on time and did a great job as usual.

I’m very happy with my clean windows, Graeme has just finished and I’m very pleased with his work. 👍

Thanks Graeme

Windows cleaned for the first time today after recently signing up. Graeme was friendly and did a great job. All the frames are now sparkling aswell as the windows. Whilst its more expensive than my last window cleaner, you get what you pay for and I am impressed with the service today.

First window clean today by Josh, it didn’t take long and all the frames and sills also cleaned. Just gonna let them dry and see the end result.
Josh is a real Pleasant fella who doesn’t mind having a chat about the process and benefits of the ionised window clean.

Joshua messaged ahead of time to remind he was coming to clean the windows. He arrived cleaned windows, did good job and satisfied with everything. Thanks

As an ex employee I would seriously avoid this company absolutely scammers especially kevin rich the manager of the North east loves to charge people for window cleaning when the cleaners don't even turn up the blokes a pure sausage couldn't run a piss up in a brewery but I will give him one thing to bloke knows how to scam poor members of the public especially the elderly loves to double charge them and trust me I've seen it all with my own eyes avoid people at all cost go with a local window cleaner not this shower of turd of a company thanks big lee x

Joshua cleaned our windows and did a brilliant job very friendly too no hassles

I really don't know if it's due to incompetence or dodgy business practices, but I have tried unsuccessfully to cancel my window cleaning with no success so far.

04/03 - Signed up to their website (already having the window cleaning service) and went to My Services section...nothing. I emailed their Customer Services explaining that the service wasn't listed and I wanted to cancel.
06/03 - Jordon replied saying their website was under maintenance and if I provided my address and postcode he would close my account. Replied straight away.
17/03 - Received a text that the window cleaners would be arriving the next day. This is now a no-reply text service so god only knows how you're supposed to deal with this if you can't provide access. Followed up with Customer Services to let them know about the text and if they had actioned my cancellation.
18/03 - The window cleaners indeed turned up followed by a request for £15. Informed customer services of this and demanded they reply before the end of the day or I would take further action, as of writing this review, they still haven't replied.

So I am now out of pocket by £15 that I can ill-afford, and absolutely no idea how I can cancel this service that I don't want. Surely they can't get away with this?

Joshua did a excellent job and I love the fact you also wash your doors down I'm so pleased iv found a decent window cleaner 😀

I’m not sure about this company at cleaning windows but the driver are dangerous cutting in front of people almost causing me to have an accident with my child in the car ! I will make sure never to use this company and will let others know not to use it too!
It will be a good idea to be train any of the team to be well mannered and abbey to the road safety laws especially when displaying the company’s name!!!