Ordered carpet in Oct. Now Dec. Order acknowledged but not one piece of information about delivery received and no delivery. Surprise surprise all links to Zanui info have been and... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I'd bought a few things through zanui before so felt totally confident buying a large number of expensive things. They were fantastic! Quality items delivered quickly. One item never arrived and desp... もっと見る
企業が回答しました
The Zanui website was very easy to navigate. We ordered the VIP Pet Sleep Pad, Colour Picker Grey, Size Picker Small, and it was an excellent quality product but unfortunately too small for Doug's be... もっと見る
企業が回答しました
My order from Zanui was shipped promptly. However, as I used a post office parcel locker the order couldnt be delivered (Zanui used a courier other than Aus Post). The courier tracking indicated the d... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Zanui is Australia’s online destination for furniture & homewares. Sign up to our newsletter for exclusive offers, sales, the latest trends & inspiration.
連絡先
42G / 110 Bourke Road Alexandria, NSW 2015 , 2015, Alexandria, オーストラリア
- customer@zanui.com.au
- zanui.com.au
3.9
ほぼ満足
192件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Really responsive and helpful when my…
Really responsive and helpful when my address was chagned mid transit.
2020年10月8日
自発的なレビュー
Zanui からの回答
Hi Rachel, we really appreciate your feedback regarding your recent Zanui Experience, we hope to see you back shopping with us again in the near future! Warm wishes, Zanui Team
Great website + products!
Great website, easy to use and order. I had an issue with a faulty product and the service team instantly assisted and sorted it out.
2020年10月7日
自発的なレビュー
Zanui からの回答
Hello Rebecca, thank you so much for your 5 star review. So sorry to hear there was an issue with your item however we really appreciate your kind comments regarding the level of Customer Service you received from, I will be sure to pass your comments on as I know she will be absolutely delighted too. Warmest Regards, Zanui Customer Care
Excellent Customer Service dealing with a problem
I had a delivery of several planter pots where unfortunately one arrived broken and another one was cracked. Sarah-Louise from the customer support team quickly followed up when I sent photos of the broken pots. She was friendly and helpful as she arranged for the replacement pots, which were were delivered quickly and in perfect condition. It's when things don't go to plan that you get to see what a company is really like. This experience means I am more than happy to continue shopping at Zanui.
2020年10月5日
自発的なレビュー
Zanui からの回答
Hi Anne. so sorry to hear there was an issue with your order however so glad to hear we were able to resolve this for you. Thank you so much for taking the time to share your Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care
Excellent service, fast delivery and beautiful products!
Shopping on-line with Zanui has been an excellent and stress free experience. My purchased vases were dispatched and received quickly and safely. They were packaged carefully and arrived in one piece which was very impressive as they were quite fragile. The customer service team were also excellent. They were polite, friendly, had great knowledge of their items and answered all my questions on delivery and my concerns on the vases being fragile. An impressive team, beautiful items to choose from and excellent service that made Zanui and the team a pleasure to deal with. I have no hesitation in buying from Zanui again and in recommending them. Thank you so much, Zanui and thank you for my beautiful vases!
2020年10月4日
自発的なレビュー
Zanui からの回答
Wow, thank you so much for your amazing review, Sev. We're absolutely delighted to hear that you've had such a good experience with us here at Zanui. Thanks again for taking the time out of your busy day to share your wonderful feedback, we really appreciate it. We hope to see you back shopping with us again in the near future! - Zanui Team
I recently purchased a gorgeous…
I recently purchased a gorgeous refurbished dining table.
It was exactly what I wanted-just perfect!
The customer service has also been great! I highly recommend purchasing from here!
Thank you!
Kat
2020年10月1日
自発的なレビュー
Zanui からの回答
Hi Kat, thank you very much for your 5-star review! Were so glad to hear your are happy with your purchase! We truly appreciate your feedback and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care
Excellent customer service.
I recently purchased some ceramic mugs from Zanui only to find one had a small chip.
I emailed the Customer Service team and, despite a delay in the response due to an incorrect email address, Carla was quick to resolve this by having a replacement sent out me. Her follow through from the moment she received my email until the moment the new mug arrived was just excellent. It is so nice to experience this level of customer service which sadly is becoming increasingly rare these days.
Well done Carla!
2020年9月30日
自発的なレビュー
Zanui からの回答
Hi there, we really appreciate your feedback regarding your recent Zanui Experience. Thank you so much for taking the time to share your review, it really means a lot to us. So sorry to hear there was an issue with your order however so glad to hear Carla was able to resolve this for you. We hope to see you back shopping with us again in the near future! Warm wishes, Zanui Team
Excellent customer experience
Our product arrived damaged (most likely in shipping) and Zanui was extremely quick to respond and refund and were most helpful. It was an excellent customer experience and left a good impression given the disappointing circumstances.
Fiona
2020年9月25日
自発的なレビュー
Zanui からの回答
Hello Fiona, we really appreciate your feedback regarding your recent Zanui Experience! Sorry to hear your item arrived damaged however so glad to hear we were able to resolve this for you. We hope to see you back shopping with us again in the near future! Warm wishes, Zanui Team
Excellent
Excellent, flexible and quick customer service. My vase arrived in the mail broken and they are replacing it quick smart.
2020年9月23日
自発的なレビュー
Zanui からの回答
Hi Jennifer, thank you so much for taking the time to share your 5-star Zanui experience. We truly appreciate it and hope to see you back shopping with us in the future! Warmest Regards, Zanui Customer Care
Faulty product excellent follow up
One of the products was delivered in a faulty condition. I was provided with a refund and was advised I could dispose of the item as I saw fit rather than having to return a rather large item. Communication was prompt and courteous
2020年9月21日
自発的なレビュー
Zanui からの回答
Hello Gaby, thank sharing your feedback. We're so thrilled to hear you're happy with your Zanui experience, it means a lot! We hope to see you back shopping with us soon! Best wishes, Zanui Customer Care Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。