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Zap Sweets レビュヌ 473

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TrustScore 5段階評䟡の5

4.8

菓子屋
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5぀星のうち5の評䟡

Got the product I wanted, at a good price. Ordering was very easy, communication very good. Delivery excellant. I would certainly use Zap again.

5぀星のうち5の評䟡

I am a single consumer and Zap or one of my favorite at a reasonable price. Also their website is user friendly and prompt delivery. I misunderstood my parcel delivery was missing but they quickly i... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I needed a large quantity of lollipops for prizes at a charity fund-raiser event. I had been let down by another supplier so I found ZapSweets. I placed an order on Wednesday morning and rece... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Order was sent out quickly especially as included Bank holiday. I was delighted to receive order in immaculate condition as strong box and packaging prevented sweets from being crushed. Sweets as ever... もっず芋る

䌁業が回答したした

䌁業情報

  1. 菓子屋

さたざたな倖郚゜ヌスから提䟛された情報

Zap Sweets is an online confectionery wholesaler with a HUGE selection of retro sweets, chocolates, fudge, gift ideas and much, much more. Exceptional quality is at the heart of everything we strive for and do, because we believe it’s what our customers deserve. We pride ourselves on offering and unrivalled range of confectionery products whilst providing amazing customer service alongside fast delivery and competitive pricing. This is why your honest feedback is so important to us.

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4.8

優良

TrustScore 5段階評䟡の5

473件のレビュヌ

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

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5぀星のうち1の評䟡

Not received this order

Not received this order! Where was it left?

2023幎2月3日
Zap Sweets ロゎ

Zap Sweets からの回答

Hello, many apologies for this. As this is the first we are hearing of this, we have checked the DPD tracking and can see that this is currently at your local DPD delivery depot. We have contacted DPD and asked for a delivery update but we can see the delivery date is showing as Monday 13th February. We will update you once they confirm this and if they require any further delivery information. Apologies again for the delay on this delivery. For a quicker response and for delivery queries or tracking, please do use our support e-mail at info@zapsweets.co.uk so we can assist you and resolve any issues.

5぀星のうち1の評䟡

Avoid! Very disappointed.

Shocking to say the least, purchased a few bags of sweets from Zapsweets, it came for them to be delivered by DPD, i knew i wasn't going to be in that night so i had changed my options (3 days prior to delivery) to be either delivered to a neighbour or left in my greenhouse in my back garden. The parcel was launched at my door and a poor photograph taken. I return the next day to find no parcel at my door.

Stolen? Driver taken it? Who knows.. Complaint to zap sweets who left my waiting for a reply for over 18 days only to be told that dpd have adknowledged the parcel was delivered within their delivery policy? This company literally condones parcels just being launched at your door. It's mental.

Never again will i be purchasing from zapsweets or using DPD, absolute joke. Companies never taking responsibility these days, just the norm.

50 quid down the drain.

Thanks.

2023幎1月5日
自発的なレビュヌ
Zap Sweets ロゎ

Zap Sweets からの回答

Hello,

Many apologies for the delivery experience you’ve had. As per our e-mail conversation, a DPD investigation is under way and we are working to get this resolved for you. Unfortunately, this does take some time but we are chasing to ensure a swift outcome. If you have proof of DPD launching the goods at your front door, could you please forward this to us so we can pass this onto DPD as a matter of urgency. We will continue to work with DPD to get an outcome on this dispute for you. Again, many apologies. Thanks.

5぀星のうち1の評䟡

Was sold large tub of chocolate over a


Was sold large tub of chocolate over a year past it's best before date! Stale and lacking in flavour. Emailed as soon as i noticed and sent proof but still had to argue for refund. 3 weeks in and still waiting on a so called update as to why this happened. I would think twice about buying from here!

Order Number : 1218989

You can clearly see from the photo proof i sent a BBE 10/21! That is over a year!!

Also impossible to do a taste test
when the goods are still with me!

You obviously have not looked at the photo i sent. Clear as day dated BBE 10/21. The code area stated above is 1216. If your stating the opposite that would mean 1216 is the BBE so 6yrs past their BBE?
Shocking service and now trying to wriggle your way out of it!

I'VE NOW REPORTED YOU

2023幎1月1日
自発的なレビュヌ
Zap Sweets ロゎ

Zap Sweets からの回答

Hello.

Thank you for including the order number. I can see that this order was successfully refunded on the 09/01. The goods were sent directly from the manufacturer and we passed this complaint onto them as a matter of urgency as we don't manufacture or handle this item. Their QC department are investigating this as we write this and performing a taste test as well as a full trace back to the date of manufacture.

Please be aware that the goods were not 1 year out of date, they were labelled as 10/22 which we believe may have been a labelling misprint but await confirmation.

As mentioned above, this was successfully refunded a number of weeks ago so the item in question should now have been disposed of. We apologise for the inconvenience caused here. Once the manufacturers have concluded their full investigation, we will also send you a copy of this as requested in the e-mail chain we have running with yourself.

Reply to edited review - The manufacturer keeps a retained sample from every single batch that they make should they need to do a taste test. The taste test will be from their own retained sample, not the goods that you have.

The manufacturer has also confirmed and stated the best before code is stated at the top of the label, the numbers you are stating are at the bottom of the label which the manufacturers confirms is the juliane code area of the label and not the BBD.

5぀星のうち3の評䟡

Delivery was terrible

Delivery was terrible. Excuses of not being able to find address that the firm (DPD) had delivered to on many occasions.

2022幎12月2日
Zap Sweets ロゎ

Zap Sweets からの回答

Many apologies that your experience with DPD has not been upto to their usual standard. We have passed this feedback onto DPD so that they can investigate to improve their service and to ensure this doesn’t happen again. We’re pleased that the order has now been received and we hope that it is enjoyed. Thank you again for your business.

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