Zenther レビュー 47

Zenther からの回答

2日前

Hi Debra,

Thank you for reaching out, and I’m really sorry for the frustration this has caused.

I completely understand your concern. However, we do receive a high volume of emails daily, and messages are handled in the order they come in. Your email was received only a few hours ago, and we’ve now responded to your inquiry, so you should see our reply in your inbox.

Please rest assured your message hasn’t been ignored — we’re working through all requests as quickly as possible and making sure each case is properly reviewed.

If you have any further questions, please feel free to reach out to our support—We are here to help.

-Zenther Support Team

Zenther からの回答

3日前

Hi Paul,

As mentioned in our previous reply on your review here, we do not have access to your reply if you sent it to a no-reply email that are considered promotional emails (discount codes, freebies, can you help with this? etc.) As advised, please contact us directly to our support team at support@zenther.co or the Contact Us page at our official website at https://zenther.co/ at your earliest convenience. Thank you for your patience!

-Zenther Support Team

Zenther からの回答

2026年4月1日

Hi JAMES,

Thank you for your feedback, and we’re truly sorry to hear about your experience and frustration. This is certainly not the impression we want to leave.

At the moment, we’re unable to locate your account based on this review alone. We kindly ask that you please reach out to us directly with your order details (name, email, or order number) so we can properly look into your situation and assist you right away.

As stated on our website, subscriptions are completely optional and can be canceled at any time—we just need you to contact us directly so we can process that for you. It’s possible this can be resolved quickly once we have your information.

We also want to reassure you that we’re more than happy to review your order status, assist with any concerns, and make things right. Leaving a one-star review is understandably coming from frustration, but this is something our support team can handle promptly once we’re in direct contact.

Please email us at info@zenther.co
or reach out through the contact form on our official website so we can take care of this for you as soon as possible.

We appreciate your time and hope to resolve this for you quickly.

-Zenther Support Team

Zenther からの回答

2026年3月27日

Hello Robert!

We sincerely apologize for the frustration and delay you’ve experienced with your order. We completely understand how upsetting it is to wait so long for a product you were excited to receive.

We want to clarify that while the final delivery is handled by USPS, we actually use our own tracking and shipping system to manage orders from our facilities. Packages are scanned and processed through our system before being handed off to USPS for the last leg of delivery. Because of this, a USPS tracking number may not always reflect your package immediately.

To help us investigate further and provide a more precise update, please reach out to us directly with your order number and shipping address.

We truly apologize again for the inconvenience and appreciate your patience. We are committed to making sure your order is delivered as soon as possible.

-Zenther Support Team

Zenther からの回答

2026年3月20日

Hi Peter!

We’re really sorry to hear about your experience, and we understand how frustrating this situation must feel. This is not the experience we want any of our customers to have.

We want to clearly assure you that we are not a scam. We serve a large number of customers, and many of them are extremely satisfied with both their orders and results. That said, we fully acknowledge that your experience did not reflect that standard, and for that, we sincerely apologize.

We’d also like to clarify a few important points for accuracy. The statement that no tracking information was ever uploaded is not correct — all orders can be tracked through our website using the order number and email address provided at checkout, which was also shared in our previous communications with you.

Regarding communication, we respond to every customer inquiry in the order it is received. During periods of high demand, response times can be longer than usual, which may have caused the delay you experienced. However, your messages were not ignored. During that time, our team was actively investigating your order status.

Upon review, we identified that there was an issue with the logistics handling of your shipment. Because of this, we have already issued a full refund back to your original payment method. Depending on your bank, this may take a few business days to reflect.

We sincerely apologize again for the inconvenience and the delay in both delivery and communication. Your feedback is taken seriously, and we are continuously working to improve both our shipping and support processes.

If there’s anything further you’d like us to look into, please don’t hesitate to reach out.

-Zenther Support Team

Zenther からの回答

2026年3月19日

Hi Barb,

Thank you for your feedback. We want to clarify a few points regarding your concerns.

First, we take customer service seriously and respond to every inquiry in the order it was received. Your last email was only a few hours ago, and we were in the process of reviewing it — we do not ignore our customers.

Second, our advertising is accurate and not false. Promotional discount codes are carefully managed and provided to our customers. We’ve not had any systemic issues with customers applying codes, and your case is the first reported difficulty of this kind. We treat discount codes with full integrity and aim to ensure every eligible customer receives the discount as intended.

Lastly, please note that discount codes are typically one-time use and may also be subject to expiration. If a code is not working, it’s usually due to one of these reasons or an issue with entering it correctly in the designated field. We also offer a subscription option which automatically applies a 20% discount and can be canceled anytime at your convenience.

We truly value our customers and are always striving to improve, and we hope this clears up any confusion.

– Zenther Support Team

Zenther からの回答

2026年3月18日 に更新

Hi Robert!

We’re sorry to hear about your experience and take feedback like this very seriously.

That said, we’d like to clarify a few important points for accuracy. Our product is formulated using high quality ingredients that are widely used in dietary supplements and is manufactured following standard quality and safety guidelines.

As with any supplement, individual responses can vary. This is precisely why we always recommend consulting with a qualified healthcare professional before starting any new supplement, especially if you have sensitivities or underlying conditions. What works well for many may not be suitable for a few individuals.

We also strongly disagree with the claim that our practices are deceptive. All product information, including ingredients and usage guidance, is clearly provided so customers can make informed decisions prior to purchase.

If you experienced an adverse reaction, we encourage you to contact our support team directly so we can review your case in detail and assist you appropriately.

Zenther Support Team

Zenther からの回答

2026年3月18日

Hi Diana!

We’re very sorry for the frustration and worry this delay has caused. Please know that your order was never disregarded, and our team works diligently to respond to all customer inquiries in the order they are received.

Occasionally, emails can be delayed due to spam filters, incorrect contact information, or other technical issues, which can make it seem like responses were missed.

To help us resolve this for you as quickly as possible, please reach out directly with your order number and the email used at purchase, and we’ll look into your case immediately. We’re here to make sure your order reaches you and to answer any questions along the way.

Thank you for your patience and understanding.

-Zenther Support Team

Zenther からの回答

2026年3月18日 に更新

Hi Chad!

Thank you for sharing your experience — we’re really sorry to hear about the frustration this has caused.

We want to clarify that our subscription option is completely optional and is selected during checkout via a clearly labeled “Subscribe to Save” checkbox. That said, we understand how this can sometimes be overlooked, and we’re actively working on making this more transparent to avoid confusion.

In terms of results, please note that effects can vary from person to person, depending on individual health conditions, consistency of use, and other factors. This is why we always recommend consulting with a healthcare professional before starting any supplement.

We also sincerely apologize if you had difficulty reaching support. That’s not the experience we want for any customer. Our team does respond to all inquiries, and we’re continuously improving response times and accessibility.

If your subscription has not already been canceled, we encourage you to contact us again so we can immediately confirm its status and ensure no further charges occur. We’re also happy to review your orders and assist with any next steps.

Your feedback is taken seriously, and we appreciate you bringing this to our attention as we continue to improve both our service and communication.

-Zenther Support Team

Zenther からの回答

2026年3月18日

Hello Jim!

We understand how frustrating this experience can feel, and we appreciate you taking the time to share it.

While our product is manufactured in the USA, we utilize international logistics and fulfillment partners to efficiently manage global demand and shipping operations. This can sometimes result in shipments passing through international hubs or customs checkpoints before reaching the final destination. We understand this may seem confusing, and we’re working to make this clearer for our customers.

Regarding tracking, we acknowledge that updates can sometimes appear limited or delayed. This is due to how information is shared between multiple carriers during transit.

We sincerely apologize for the delay with your order. Please rest assured that your shipment is still in transit and on its way to you.

Your feedback is valuable and helps us improve both our communication and overall customer experience.

-Zenther Support Team

Zenther からの回答

2026年3月18日

Hello Philip!

Thank you for sharing your experience — we sincerely apologize for the delay.

We understand how frustrating it must be to wait this long without receiving proper tracking details. This is not the level of service we aim to provide, and we truly regret the inconvenience caused.

In some cases, delays can occur due to high shipment volumes and transit between multiple logistics partners, which may also affect how and when tracking information is updated or shared.

We respond to all customer inquiries in the order they are received, and delays can occasionally occur due to email filtering or incorrect contact details entered at checkout.

Your feedback is extremely valuable, and we appreciate you bringing this to our attention.

-Zenther Support Team

Zenther からの回答

2026年3月18日

Hello Mary!

We sincerely apologize for the frustration this situation has caused. Please know that your request was never disregarded, and our team consistently responds to inquiries in the order they are received.

Occasionally, emails can be delayed due to spam filters, incorrect contact information, or other technical issues, which can make it seem like responses were missed.

To make this right, we kindly ask that you contact us directly via email with your order number and the email used at purchase. We will look into your case immediately and ensure it is resolved promptly.

Thank you for your patience and understanding — we truly want to help and get this sorted for you.

-Zenther Support Team

Zenther からの回答

2026年3月20日

Hello P Murphy!

We’re really sorry to hear about your experience and understand how frustrating this must be. This is not the level of service we aim to provide.

We’d also like to clarify that we have reached out multiple times requesting your order details so we can locate your account and properly assist with your return, but we have not yet received the necessary information to proceed.

To make this right, please send us a direct message with your order number and the email used at checkout. As soon as we have those details, we will prioritize your case and assist you.

We sincerely apologize again for the inconvenience and appreciate your cooperation so we can resolve this for you as quickly as possible.

-Zenther Support Team

Zenther からの回答

2026年3月18日 に更新

Hi Ron!

We sincerely apologize for the delay and understand your frustration. Occasionally, technical issues such as email delivery problems or incorrect contact details can prevent messages from reaching our customers, which may have made it seem like your emails were not received.

To make this right, we’d like to clarify the situation for accuracy: there was a temporary logistics issue with your order, which we proactively communicated via email at the time. As a result of this disruption, your order was fully refunded in full.

We truly appreciate your patience and understanding, and we encourage you to reach out directly if you have any further questions or concerns.

-Zenther Support Team