Zenus Bank レビュー 30

Zenus Bank からの回答

2024年10月31日

Grazie per le tue parole gentili! Siamo felici di sapere che hai avuto un'esperienza di servizio professionale e un'assistenza ottima senza problemi. Apprezziamo il tuo feedback riguardo alla mancanza di un'opzione per la carta di credito/debito e ne terremo conto mentre lavoriamo per migliorare i nostri servizi. Grazie per averci scelto!

Zenus Bank からの回答

2024年9月13日

Hello Kritin, Thank you for reaching out to us regarding your experience with Zenus Bank. We appreciate your feedback and understand your concerns. However, we would like to clarify some points with you.

Our website contains detailed information about the countries from which you can apply for a Zenus account. As you mentioned, residents in Australia are eligible to apply. Unfortunately, due to regulatory reasons, we do not issue virtual or debit cards to Australia at this time. For further details, please visit our support page: https://bit.ly/3Tn5UN1. Our approval process involves verifying various aspects, including ID and proof of address. However, we acknowledge that this can sometimes lead to misunderstandings, particularly if the application does not meet all criteria.

We charge an application fee as this helps to cover the costs associated with the processing of applications. Rest assured, we strive to provide clarity in our application process and highlight all necessary requirements. Zenus Bank is a fully licensed institution, and we are committed to maintaining transparency and regulatory compliance.

We regret to hear about your negative experience during the application process. Your feedback is valuable, and we're always looking for ways to improve our services. If you have more specific issues you'd like to discuss, please feel free to reach out to our Client Services team at Clientservices@zenus.com or call us at +1-833-936-8711. Client Services agents are available Monday through Friday from 9:00 am to 6:00 pm (AST).

Thank you for your understanding.

Zenus Bank からの回答

2024年9月13日

Hello Stamen, thank you for reaching out to us. We understand your concerns regarding your deposit, and we want to assure you that we take these matters seriously.

At Zenus Bank, we have a specific time frame for transfers to arrive, and we diligently escalate client matters to our internal team responsible for transactions to ensure that every issue is addressed promptly. We are committed to providing you with the assistance you require.

For detailed information about transfer timings and processes, we encourage you to visit our support page at the following link: https://zenus.com/en/support/services/transfers/.

If you have any further questions or need additional support, please feel free to reach out to our Client Services team at Clientservices@zenus.com or call us at +1-833-936-8711. Client Services agents are available Monday through Friday from 9:00 am to 6:00 pm (AST).

Zenus Bank からの回答

2024年9月13日

Hello Heinrich. Thank you for reaching out regarding your recent experience with Zenus Bank. We understand your frustrations and appreciate the opportunity to address your concerns.

We do charge a non-refundable application fee of $50, which helps cover the costs associated with the application process. We apologize for the inconvenience you faced while using our app, as we strive to provide a smooth experience. Regarding your situation, our Client Services department is open to help as they escalate your matter to our Technical department for assistance to investigate the app errors you faced. They specialize in resolving technical difficulties and can provide the necessary support. It’s important to escalate such matters to ensure they are properly addressed and this requires time.

if you have any further questions or require assistance with this concern, please don’t hesitate to reach out at Clientservices@zenus.com or call us at +1-833-936-8711. Client Services agents are available Monday through Friday from 9:00 am to 6:00 pm (AST).

Zenus Bank からの回答

2024年9月13日

Hello Ernest. Thank you for reaching out to us at Zenus Bank. We sincerely apologize for the frustrations you've experienced while attempting to process your transfer, and we appreciate your patience throughout this time.

Please note that we charge a $50 non-refundable fee to cover the costs associated with the regulatory checks required for each application. Regarding your concern about the transfer, we have detailed instructions in our website that must be followed, and we encourage you to visit the following link: https://bit.ly/3Zpk0BE, please note that adhering to these guidelines is essential to ensure the correct processing of your transactions.

If you're facing ongoing issues, our Client Services team is available to assist you further. They can escalate your case to our transactions team for a more in-depth review. Please don’t hesitate to contact us if you would like us to facilitate this. You can email us at Clientservices@zenus.com or call us at +1-833-936-8711. Client Services agents are available Monday through Friday from 9:00 am to 6:00 pm (AST).

Zenus Bank からの回答

2024年9月13日

Hola Elsa, muchas gracias por su reseña positiva. Lamentamos, sin embargo, los inconvenientes que enfrentó con la aplicación durante el proceso de verificación.

Nuestro objetivo es ofrecer el mejor servicio al cliente y nos alegra saber que cumplimos con sus expectativas. En cuanto a las tarjetas de débito, aunque ofrecemos este servicio en varios países, lamentablemente no podemos hacerlo en Europa por razones regulatorias en este momento. No obstante, puede utilizar su cuenta de Zenus sin ningún problema.

Si necesita asistencia adicional, no dude en contactar a nuestro servicio al cliente a través de Clientservices@zenus.com o llamándonos al +1-833-936-8711. Nuestro equipo de servicio al cliente está disponible de lunes a viernes de 9:00 A.M. a 6:00 P.M.

Zenus Bank からの回答

2024年9月13日

Hello Jennie. Thank you for reaching out, and we apologize for the inconvenience you experienced. We appreciate your patience during this time, and we are glad to to hear that your issue has been resolved.

At Zenus Bank, we strive to provide excellent service, and we are committed to learning from feedback like yours to improve our operations. Should you need any assistance or have further questions, please do not hesitate to reach out to our dedicated Client Services team at Clientservices@zenus.com or call us at +1-833-936-8711. Client Services agents are available Monday through Friday from 9:00 am to 6:00 pm (AST).

We value your feedback and hope to have the opportunity to serve you better in the future.

Zenus Bank からの回答

2024年9月13日

Hello P Cild. Thank you for considering Zenus Bank for your banking needs. We would like to inform you that our internal team is responsible for reviewing all applications to ensure a smooth onboarding process. If our team determines that additional information or documentation is necessary to complete your application or verify transactions, they will reach out to you directly requesting the necessary documents.

In order to maintain accurate and transparent processing of all transactions and transfers, our team may request documentation if there are multiple or varied transactions on your account. This is a standard procedure to ensure compliance and protect both your interests and ours.

We appreciate your understanding and cooperation during this process. Should you have any questions or need further assistance, please feel free to reach out at Clientservices@zenus.com or call us at +1-833-936-8711. Client Services agents are available Monday through Friday from 9:00 am to 6:00 pm (AST).

Zenus Bank からの回答

2024年9月13日

Hello Lorenzo. Thank you for reaching out to us regarding your application process with Zenus Bank.

We understand your concerns about the application fee and the process involved. Please note that we have an internal team dedicated to reviewing all applications. This team determines whether additional information is necessary to complete your onboarding successfully. They are also responsible for making the decision on account approval based on the documentation submitted.

To facilitate this process and cover the costs associated with the regulatory checks required for each application, we charge a non-refundable application fee of $50.

We appreciate your understanding that this fee is necessary to ensure compliance and maintain the integrity of our services.
If you have any further questions or need assistance, please feel free to reach out at Clientservices@zenus.com or call us at +1-833-936-8711. Client Services agents are available Monday through Friday from 9:00 am to 6:00 pm (AST).