Zephyrebikes レビュヌ 183

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TrustScore 5段階評䟡の4

4.0

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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5぀星のうち5の評䟡

so far all good. some variant of the tamobyke v29 and ouxi v8 temu specials i just hope the battery is of reputable quality. hardest thing is getting tyres to seat properly during assembly. temu speci... もっず芋る

5぀星のうち5の評䟡

Great bike! We live in Rural QLD and received relatively quickly. Husband didn't seem to have any trouble putting together. Maybe a QR code to videos would be handy in instruction manual however, when... もっず芋る

5぀星のうち1の評䟡

Mankeel mx-14 escooter complete garbage can get same one for $650 on temu except unrestricted and has bluetooth and all p settings available to use. The one I got off this site for $850 is chinese rip... もっず芋る

5぀星のうち4の評䟡

Arrived day 9. In good condition, box says "Made in China". No evidence of the name Zephyr on the frame. Instruction booklet needs attention, some of it is poorly translated particularly the safety se... もっず芋る


連絡先

4.0

ほが満足

TrustScore 5段階評䟡の4

183件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 51に回答しおいたす

通垞1カ月以䞊経っおから回答

この䌁業のTrustpilot 利甚方法

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5぀星のうち5の評䟡

The bike was delivered to my home


The bike was delivered to my home within five to six days. It was pretty simple to put together but the instructions on how to put on the accelerator throttle wasn't that good taken for a ride it's easy to use it does what they adverised . Im happy and would recommend it to anyone.

2025幎10月15日
5぀星のうち2の評䟡

RUST ON NEW BIKE

When we constructed the ebike we noticed a piece where the paint had been chipped or not finished correctly in China and consequently the steel had rusted. Also poor finish on another part, paint was rough but not missing. Box also delivered with large slit/hole in cardboard.
Emailed Zephyre with photos regarding above, received 1 email back requesting another photo of which I did so.
Emailed Zephyre again to say I had not had any reply and was waiting before I posted this review. Still no reply, started emails 28/9/25 today is 22/10/25.
The bike performs well, it was just the finish of product was disappointing to see the rust there.

2025幎9月14日
5぀星のうち3の評䟡

Placed an order a couple of weeks ago


Placed an order a couple of weeks ago and hadn’t received any updates. Tracking has still said awaiting fulfilment weeks on from order. Have tried several different email contacts and don’t hear back. Online chat option is answered rarely, usually just enough to respond once and then not answer again. Feels like a scam at this point. Will update if order is eventually fulfilled!

*Update*
Eventually their chat system began responding and confirmed they didn’t have in stock and needed to order from China. Part took an additional week to come. Item arrived in good condition, but with no instruction and missing a few bolts. Fortunately I had some extras and figured a way to bolt securely. Zephyr Bikes offered me a $20 for the trouble of the missing bolts, which was good. Have updated to 3 star given despite their efforts, I’d hope for better.

2025幎10月22日
自発的なレビュヌ
5぀星のうち1の評䟡

POOR SUPPORT My son has an S20 Zephyr Ebike nut the


My son has an S20 Zephyr Ebike but the suspension is way to hard. I have sent several emails asking for assistance. I got one reply on Oct 11, 2025 where they said "I’ll speak to the engineer about the suspension".
Since then - NOTHING despite repeated follow up emails.
There website has no number to call only email.
Very unhappy with Zephyr support.

2025幎10月22日
自発的なレビュヌ
5぀星のうち1の評䟡

Updated review ( warning Chinese made bike not a single component is Australian

Just thought Ill post an update about this false advertising company (all bike comments are made and developed by a company in china named donig guan huan yu yuan technology) after finally getting a hold of someone (via email not phone still don’t have the apparent Australian customer service number ) got told they send out a new battery cause mine arrived damaged that was 14 days ago still haven’t received or been notified about one being sent still having nothing but problems with the bike being extremely under powered 1000watt and it can’t even get me over a speed hump (I’m only 85kilo) Haven’t gotten a respond about the 2 hops that my wheels had in them when I received the bike or the fact that it arrived without a rear light .. not even a respond about getting refund as the bike is just plan rubbish let’s see if I finally get a response back now I’ve contacted fair trading about this product

2025幎10月3日
自発的なレビュヌ
Zephyrebikes ロゎ

Zephyrebikes からの回答

Hi Doug,

We’re really sorry to hear about your frustration — we understand how disappointing this has been.

However, we are confused by your review, as our last email to you was sent on October 7th, and we have not received any reply since then, including about the battery, the wheel concerns, or your refund request.

We’re more than happy to resolve the issues, but we can only do so if we’re in contact. Please respond to that email or reach out to us again at support@zephyrebikes.com.au
so we can get this sorted immediately.

Regarding the motor performance — please note the bike only operates at 1000W when unlocked via the LCD screen, which is permitted for private property use only. If you haven’t unlocked it yet, it may still be limited to 250W or 500W by default.

We’re committed to making this right and are happy to send a replacement battery, assist with the wheel, or discuss refund options — we just need you to respond to our support team so we can action it.

Thanks,

5぀星のうち1の評䟡

Bike arrived OK, but warranty support non existent

Bike arrived OK. One issue is that I have sent 5 emails (no contact phone number) regarding a faulty lock on the battery, which is a security concern as it can be easily removed when parked. Still waiting for a reply to solve issue. Suggest if not in Sydney, no support available and all talk and stalling to date.

2025幎10月15日
自発的なレビュヌ
Zephyrebikes ロゎ

Zephyrebikes からの回答

Hi there,

Thanks for your feedback and we’re sorry you felt unsupported — that’s certainly not our intention.

To clarify, once the battery lock issue was raised, a replacement battery lock was organised and sent out under warranty. We didn’t receive any further communication after delivery, so we weren’t aware the issue was still ongoing.

We operate as an online retailer and provide warranty support Australia-wide, not just in Sydney. If there’s anything still not resolved or if you need further assistance, we’d really appreciate you reaching out to us directly so we can help straight away.

We’re always happy to assist and would have liked the opportunity to resolve this fully for you.

5぀星のうち5の評䟡

Happy Customer

Thank you for the delivery, just assembled the bike today took my time to make sure all parts fitted OK. It was easy to assemble as a whole. All parts are engineered very well and of good quality I must say. Very happy with the purchase, compared to other bikes I have seen.

2025幎10月1日
5぀星のうち5の評䟡

Zephyr S20 cruise

I brought the S20 cruise. And have done a few long rides since,and it has been absolutely fantastic!! Can not fault it. Love this bike! It's a solid bike and a smooth ride . Those hills are a breeze with throttle assistance 👌

2025幎9月30日
自発的なレビュヌ

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