Zerowaterfilter レビュー 

dat is mijn vraag aan jullie, ik constateer dat jullie filters 40/50 achteruit gegaan zijn, Dat worden dure filters

Bestel al jaren deze filters, merken ontzettend het verschil en zijn er heel blij mee, deze filters mogen wat mij betreft nimmer verloren gaan!!! 🙏

Die Wasserfilter sind echt super, etwas zu teuer aber ansonsten ist der Service top.

Send a wrong filter-Model-type without chance to see that in advance because no proper information in the e-shop yhat ther are new models.

Prima product en goed gelwverd. Dank!

Excellent filtration. Appalling customer service.

I have been a ZeroWater customer for approximately 12 years, first in Sweden and now in France. I have remained loyal because the filtration itself is excellent and, in my experience, extremely difficult to replace with another pitcher system.

Unfortunately, my recent experience with ZeroWater Europe has completely destroyed my confidence in the company behind the product.

I placed and paid €98.75 for six replacement filters on 12 August. According to the tracking, the parcel was not even prepared by the sender until 31 August. I finally received it on 9 September — 28 days after ordering.

During those weeks I sent numerous emails. I repeatedly asked what was happening with my paid order. I escalated the matter. I repeatedly supplied my correct private delivery address because incorrect information remained attached to the shipment.

ZeroWater Europe simply stopped responding.

Not one manager or supervisor contacted me. Not one identifiable person took responsibility. Even after my formal written complaint following delivery, I received no acknowledgement and no substantive response.

Ironically, when my escalation reached Culligan ZeroWater in the USA, an Account Manager actually responded, identified himself and explained that they could not intervene because my purchase was with the European merchant. The company that actually took my money, however, remained silent.

My parcel eventually contained eight filters rather than the six I ordered, which I assume was intended as compensation. I appreciate the additional filters. But nobody even communicated this to me. Two extra filters do not replace basic accountability or customer service.

I have now cancelled my subscription. I cannot entrust recurring payments to a company that takes weeks to fulfil an order and then does not communicate when something goes wrong.

There is also an ongoing product-quality issue with the rubber seal around the filters. In my experience, the newer seals do not perform like the older, more substantial ones, and I have repeatedly experienced leakage around the filter. Interestingly, the filters in this latest delivery appear to have a different seal again.

After approximately 12 years of loyalty, this is extremely disappointing. ZeroWater makes an excellent filtration product. The European customer service surrounding it is nowhere near the same standard.

A company earns loyalty not only by taking a customer’s money, but by taking responsibility when something goes wrong.

Reception of a jug with a defective tester. We were asked to test it by video after we had to buy new batteries … no change … no activity ! we had to fight to get a new one …

Missing an extra filter promised after a complaint about dark water after filter change, Order received well, but had for the first time to pay 30chf import charges

Altijd zeer snelle levering. Goede filters

Correcte én snelle levering.
Prijzen blijven maar stijgen, ik weet niet hoelang we dit nog volhouden?

Het werkt goed.
.

Arrived in Portugal within a week or so. Filters are great, have been using them for years.

1)a volte il sistema di filtraggio non va avanti se è presente anche poca acqua filtrata nella caraffa.
2) mentre verso dalla caraffa la plastica bianca che regge il sistema di filtraggio si sposiziona rischiando di fuoriuscire a causa del peso del filtro

Très bons produits. Livraison rapide.

Ik ben tevreden over het product. Een grote teleurstelling is het contact met de medewerker van de klantenservice Patricia. Ik kreeg een kortingscode ivm het retourneren van gebruikte filters ten behoeve voor recycling. Toen ik deze code wilde innen lukte dit niet. Patricia gemaild en gebeld. Telkens zei ze dat zij ernaar ging kijken. Ineens gaf zij aan dat zij mijn mailberichten niet heeft ontvangen. Toen stuurde zij een mailbericht daarop heb ik geantwoord, vervolgens beweert zij deze niet te hebben ontvangen. Ook vertelde zij dat zij mij gebeld zou hebben, wat niet het geval was. Dit bleek de volgende dag toen ik haar opnieuw belde en zij naar mijn telefoonnummer vroeg. Hoe kan je mij gebeld hebben als je naar mijn nummer vraagt de volgende dag? Daarop gaf zij aan dat zij mij met haar privénummer zou terugbellen, ook niet gebeurt. Door haar attitude heb ik besloten geen bestelling meer te plaatsen.

Site facile à utiliser, paiement sans complication et filtres reçus dans un délai correct. Le prix des recharges reste raisonnable vu la différence de goût obtenue

Zerowater is een goed product en eenvoudig om zuiver water te maken. De service is goed en verzendingen gaan zeer snel.