The chocolates ordered with these flowers were not delivered which was very disappointing. If I had not asked the recipient about the quality of the chocolates I would never have known. Receiving a... ãã£ãšèŠã
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I canât speak highly enough of the team at ZFlowers for the incredible effort they put into delivering flowers to my client on Great Barrier Island. Itâs not an easy place to get to, but they were... ãã£ãšèŠã
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Finally worked a contact out, and flowers were collected. Yet, I paid $45 for delivery ? is this to be refunded?
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Paid 75$ real cost 15$ ð€ Pay an extra for a medium teddy bear she didnât receive it they put 4 chocolate bars at the place. For the price, better to try to call a local will be better more options mo... ãã£ãšèŠã
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zFlowers.com is your trusted global flower delivery partner, connecting over 8,000 local florists in more than 90 countries. Whether youâre celebrating a birthday, anniversary, or simply sending love, we make it easy to deliver fresh flowers and thoughtful gifts, fast. Choose from our extensive online catalogue or work with our experts to create a personalised arrangement. With flexible delivery optionsâincluding same-day delivery for most urban areasâyou can count on us to make every moment special. Our customer service team, available from 5am to 10pm (AWST) on weekdays and 5am to 2pm on weekends, is here to help every step of the way. At zFlowers.com, your satisfaction is our priority. Our secure online platform ensures a safe shopping experience, backed by internationally recognised security standards. Plus, we go the extra mile with frequent shopper programs, reminder services for important dates, and a commitment to corporate social responsibility, as outlined in our CSR Policy. Weâre dedicated to helping you spread joy. Trust us to deliver your heartfelt messages anywhere in the world. If thereâs a way, weâll make it happen!
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- customer.service@zflowers.com
- zflowers.com
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Order was never delivered
2023幎7æ23æ¥
zflowers ããã®åç
Hi Rodrick,
We sent you an email informing that the recipient refused to accept the flowers and our courier doesn't even know the reason. Also, for Japan's delivery policy they are not allowed to leave flowers at the front door.
Kind Regards
zFlowers
Nothing was like the picture
Vase wasnât like the one pictured and definitely not worth the extra $30, and flowers had no colour and therefore nothing was as pictured. Complaint to vendor went unanswered.
2023幎7æ3æ¥
zflowers ããã®åç
Hi Robyn,
Thank you for taking the time to share your experience with us and we are so sorry if we haven't meet you expectations. However, we are happy to assits you in your concern, please send us a photo of the flowers and vase that were received and email us to customer.service@zflowers.com.
Thank you
Fantastic service and beautiful flowers
2023幎7æ4æ¥
zflowers ããã®åç
Hi Elsa,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Flowers were beautiful and delivered onâŠ
Flowers were beautiful and delivered on time
2023幎7æ5æ¥
zflowers ããã®åç
Hi Carol,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Awful service
Ordered a bouquet on July 7 (2023) to be delivered on July 9. However, as I am writing this (July 11), the bouquet has not arrived.
I sent emails to customer support asking for any updates, but nothing.
I feel I lost my money and time.
I WONT USE THIS SITE ANYMORE, and i will not recommend this site to my friends.
2023幎7æ11æ¥
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zflowers ããã®åç
Dear Sergio,
We are sorry for the bad experience, we will contact our local florist about what happened and we will get back to you.
zFlowers
They failed to deliver on her birthdayâŠ
They failed to deliver on her birthday and did not deliver until after 5 pm the following day. They did include a bear for the inconvenience. But they were instructed to call her to get her work address since she was not home and they did not do it. Lucky someone guide them to the work location. After receiving the flowers some of them were drooped over like they were already dying.
2023幎7æ3æ¥
zflowers ããã®åç
Hi Tracy,
Thank you very much for your feedback and I'm so sorry for the disappointment. We will review and contact our local florist about this, thanks for bringing it to our attention.
zFlowers
This is the second time that I paid forâŠ
This is the second time that I paid for a premium vase and the flowers came without any vase. I also paid for the premium upgrade on the flowers, but I don't know if that happened. The flowers that were received were nice.
2023幎6æ30æ¥
zflowers ããã®åç
Hi Michael , thank you very much for your feedback and I'm so sorry for the disappointment. We will review and contact our local florist about this, thanks for bringing it to our attention
Your emailed reminder of the occasionâŠ
Your emailed reminder of the occasion and the prompt delivery of my order.
2023幎6æ29æ¥
zflowers ããã®åç
Hi Tony,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Amazing customer service
2023幎6æ28æ¥
zflowers ããã®åç
Hi Dave,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
zflowers ããã®åç
Hi Stanley,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
zflowers ããã®åç
Hi Happy,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
zflowers ããã®åç
Hi Seden,
Thanks you so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
After an awful experience last yearâŠ
After an awful experience last year this year was a great experience.a very good stress free experience from UK to NewZealand
Thank you
2023幎5æ29æ¥
zflowers ããã®åç
Hi Barbara,
Thanks you so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
perfect great delivery and timing and theâŠ
perfect delivery and timing and the flowers were perfect
2023幎5æ28æ¥
zflowers ããã®åç
Hi Kent,
Thanks you so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
A very good company
Provided excellent service at a good price. Would certainly use again.
2023幎5æ28æ¥
zflowers ããã®åç
Hi Andy,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Awesome beautiful flowers delivered toâŠ
Awesome beautiful flowers delivered to the house on time
Thank you very much
2023幎5æ27æ¥
zflowers ããã®åç
Hi Kevin,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
Flowers arrived at 7 oâclock at nightâŠ
Flowers arrived at 7 oâclock at night Iâm sorry but I will not be using yours services again please remove me from your mailing list
Regards Steven
2023幎5æ23æ¥
zflowers ããã®åç
Dear Steve,
Thank you for your feedback and using zFlowers.
We are glad to know that the flowers met your expectations. We are sorry that it was not delivered as early as expected. Deliveries are dependent on the courier availability and this we have no control over. We greatly appreciate your feedback, this way we can take the steps to better our services. Many thanks. All the best.
Very disappointed
Very disappointed. I am a repeat customer. This time I made the mistake of also including chocolates in my order. The chocolates did NOT arrive with the flowers for my mother on Mothers Day (which were delivered by mistake next door). I have had NO response to emails asking for an explanation or a refund. Not good enough zflowers.
2023幎5æ21æ¥
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zflowers ããã®åç
Dear Nicholas,
Thank you for reaching out to us with your issues, I have looked through and through and can't seem to find your email, You can send us an email at customer.service@zflowers.com
We will raise this to our manager, And we will get back to you.
We're very sorry about what was happening, We greatly appreciate your feedback, this way we can take the steps to better our services. Many thanks. All the best.
zflowers
Absolutely terrible
Absolutely terrible, flowers never arrived and when a credit was supposedly meant to be sent out that never happened either. never again.
2022幎5æ12æ¥
èªçºçãªã¬ãã¥ãŒ
zflowers ããã®åç
Hi Darcy
We have contacted the local florist and they have advised they missed the delivery and will be delivering it immediately. zFlowers apologises for this and having discussed the matter with you, we will be adding additional flowers to your order for the inconvenience, which I am sure your recipient will love. Thank you for letting us know and look forward to serving you again soon. Regards zFlowers Customer Service.
Helped me fix an address issue veryâŠ
Helped me fix an address issue very promptly and effectively
2023幎5æ3æ¥
zflowers ããã®åç
Hi Peter,
Thanks so much for taking the time to leave us a 5-star rating, We're grateful for your feedback ,it is our pleasure to provide the best possible service to our guest, and we're glad that this commitment was reflected in you. We look forward to the next time we're able to serve you again. Have a wonderful day!
Kind Regards,
zflowers Team
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