Zilkee レビュー 1,148

Horrible customer service

With all the trouble I had with my address, Zilkee hung in there and I did receive my order. Thank to all who made this possible.

Timely responses to my problem.

Zilkee has great support and product for hard drive interface works like a charm.

I have used Zilkee products in the past and believe them to be high quality dependable and invaluable. I absolutely love these easy to use life savers. I highly recommend to anyone looking for this type equipment.

I didnt get my harddrive optimizer with my order and I am still trying to the recovery converter to work. I really hope I can get it figured out because it can really help me.

The Zilkee™ OTG Pendrive is working as a flashdrive. My expectation as advertised: "TRANSFER FILES ANYTIME The Zilkee™ OTG Pendrive is an excellent solution for transferring files, videos and pictures back and forth from the Phone and Pad as well as computers. It has three connectors that can transfer files for all products. Just insert it and enjoy the extra space of the device!"
Has not been fulfilled. The Y-DISK App installs but DOES NOT work on iPhone 17 Pro running iOS 26.2.1, opens and immediately disappears. On Gen5 iPad app runs, but only displays a VERY few pics and vids.

I have not yet found a way to contact anyone for support.

I bought this a while ago. Waste of money it dont even work. You plug it into the hard drive and nothing. Useless piece of rubbish.

Tried to hook up a dozen dif ways , as per your instructions
Laptop will not recognize the drives.
All 8 drives that I cant be bad ..
Thanks very little , Joe Briggs

Well made and fast delivery. Haven’t used yet but when I get the opportunity, I’m sure it’ll work fine.

I have not received my order yet.

It promised what it said it could do. I was so happy when I was able to see my old folders and, get the information off my old hard drives. It worked like a charm. Thank you so much!

I contacted them on the 13th of December, telling them the product has a problem.

Their first response to me was just a copy-and-paste answer straight from their FAQ section. I got mad and demanded a refund for the lazy response. They did respond with more lazy FAQ answers before asking me to send videos, which I sent 3 videos to prove the device was defective. Their last response to me on 22nd told me to "directly connect the device" which I told them it was and was clearly shown to be in the videos I sent them.

It is now the 29th of December and they have stop responding to me altogether since the 22nd. I can't get a refund or anything since they are ignoring me.

The product is arrived in a beautiful quality professional box. The drive could be given as a present or used and the box can be used as storage , that's how nice and quality packaging it is. The customer service is 20/10, they go above and beyond to help and they have a speedy reply. they are confident in their product that they don't Force it onto you and you have to fight to find one to speak with or get a replacement if any issue. I was confused on the item and had questions and ERICA was with me from the start to the end to make sure I understood the product and how to use it and answer any questions I had within 24 hours of my email. Public holiday or not, they care and respond to emails. Am glad I purchased from them and I wish many other suppliers were as detailed and supportive and available as them.
I give them 10/10 on product, on packaging which is recyclable or can be used for personal needs, 10/10 for accuracy, speed, in replies,support and especially customer service.
Where credit is due, I give and zilkee team deserves it. They have impressed me enough to encourage others to try this supplier coz my experience was positive and with so many scammers out there its a relief to know that there are still a few honest, great Value for money,suppliers and products out there.
Thank you Erica for making my experience one to enjoy not one to regret.

Zilkee data converter worked exactly as promised. Effective and easy to use. I was able to quickly recover files and pictures from some old hard drives that I believed were beyond saving. Great product, well worth the money. The pictures I was able to get back are nearly priceless to my family.

Product is as advertised

My experience with the zilkee recovery dock is likely not totally unique, but it truly meant the world to me. I had a very old hard drive, think 20+ years, that held nearly 300gb of old pictures from my late high school years and all of my time in college. This device helped me recover pictures of people that are no longer alive, places i'll never again visit, people i'll likely never see again. I'd tried multiple other solutions for recovery in the past and was told it wasn't possible, but I didn't destroy the drive, hoping someday something would come along that would help. I truly can't describe the feeling of having all of my old images and videos back.

I had a PC that failed to start up, I have a computer guy that came out and sorted the problem short term, but it kept failing and i the end he suggested I buy a new desktop, which I did.
Inside my old tower were two 1Tb hard drives and one SSD drive, that I could not access anymore, until now.
I stripped down the old tower removing the drives and hooked each one up to the Zilkee Ultra Recovery Converter and found that I now have access to files and memories that I thought that I had lost.
I have not had the time to go through and systematically extract what I want to save to an external HD, but at least I know that I can do this when I do have the time.

Asset fullfill the expectation.Delivery fast and fluent.
Contact HD for the invoice, reacts within the 12hrs.
Many thanks