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レビュアーのコメントを見てみましょう

5つ星のうち4の評価

I've had numerous old DVDs that were recorded 40+ years ago. They are interviews with deceased family members originally on video tape. The old DVD format they were moved to weren't playable on any de... もっと見る

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5つ星のうち4の評価

I must admit to having purchased at least three of your devices “just in case”, but not used any to date! I do use six Apple-based devices (2 each of MBPs, iPads, and iPhones! Regrettably, my plan... もっと見る

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5つ星のうち2の評価

The Zilkee™ OTG Pendrive is working as a flashdrive. My expectation as advertised: "TRANSFER FILES ANYTIME The Zilkee™ OTG Pendrive is an excellent solution for transferring files, videos and pic... もっと見る

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5つ星のうち5の評価

My experience with the zilkee recovery dock is likely not totally unique, but it truly meant the world to me. I had a very old hard drive, think 20+ years, that held nearly 300gb of old pictures from... もっと見る

企業が回答しました

企業情報

  1. パソコン アクセサリ店
  2. コンピュータ ハードウェア製造業者
  3. データ復旧業

当該企業による記述

Zilkee is a leading provider of hard drive recovery converters, offering cutting-edge technology to help customers recover lost data quickly and easily. With years of experience in the field, Zilkee has developed a reputation for outstanding customer service, reliability, and expertise. At Zilkee, our mission is to provide the best possible data recovery solutions to our customers, empowering them to regain control over their valuable digital assets. We understand the importance of data security and protection, and we are committed to delivering superior products that meet the highest industry standards. Whether you're a professional IT administrator or a casual computer user, Zilkee has the tools you need to safeguard your important data. Our hard drive recovery converters are designed to work seamlessly with a variety of systems and configurations, ensuring that you can recover your files quickly and easily, no matter what. At Zilkee, we pride ourselves on providing exceptional customer support, and we are committed to helping our customers every step of the way. From product installation to troubleshooting and technical support, our experienced and knowledgeable team is here to help you get the most out of your Zilkee products. So if you're looking for a reliable and effective hard drive recovery converter, look no further than Zilkee. With our cutting-edge technology and unparalleled customer service, we are the trusted choice for data recovery solutions.


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3.6

まあまあ

TrustScore 5段階評価の3.5

1148件のレビュー

5つ星
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2つ星
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ネガティブなレビューの 72%に回答しています

通常1週間以内に回答

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5つ星のうち1の評価

Horrible customer service

Horrible customer service

2026年3月25日
Zilkee ロゴ

Zilkee からの回答

Thank you for your review, we appreciate you letting us know. Your concern has been checked and investigated, and we sincerely apologize for the inconvenience. It appears to be a shipping issue. Our support team will reach out via email shortly to arrange a reshipment. We appreciate your understanding.

5つ星のうち5の評価

With all the trouble

With all the trouble I had with my address, Zilkee hung in there and I did receive my order. Thank to all who made this possible.

2026年3月24日
Zilkee ロゴ

Zilkee からの回答

Thank you so much for your kind words! We truly appreciate your patience throughout the process. We’re glad everything worked out and that you received your order. If there’s anything else we can assist you with, please don’t hesitate to reach out.

5つ星のうち5の評価

Zilkee has great support and product…

Zilkee has great support and product for hard drive interface works like a charm.

2026年2月17日
Zilkee ロゴ

Zilkee からの回答

Thank you for your kind feedback! We’re glad to hear that the hard drive interface worked perfectly for you and that you had a positive experience with our support team :-)

5つ星のうち5の評価

I have used Zilkee products in the past…

I have used Zilkee products in the past and believe them to be high quality dependable and invaluable. I absolutely love these easy to use life savers. I highly recommend to anyone looking for this type equipment.

2026年2月10日
自発的なレビュー
Zilkee ロゴ

Zilkee からの回答

Thank you for your support and recommendation. We’re pleased to know our products continue to deliver reliable performance for you. Your trust motivates us to keep maintaining high standards!

5つ星のうち2の評価

I didnt get my harddrive optimizer with…

I didnt get my harddrive optimizer with my order and I am still trying to the recovery converter to work. I really hope I can get it figured out because it can really help me.

2026年1月19日
Zilkee ロゴ

Zilkee からの回答

We apologize for the inconvenience. We understand how important this is to you. Our team will contact you directly by email and provide guidance to help you successfully use the Recovery Converter. As for the Hard Drive Optimizer, please check your email as it was sent to your email upon placing the order.

5つ星のうち2の評価

OTG Pendrive is not working as expected!

The Zilkee™ OTG Pendrive is working as a flashdrive. My expectation as advertised: "TRANSFER FILES ANYTIME The Zilkee™ OTG Pendrive is an excellent solution for transferring files, videos and pictures back and forth from the Phone and Pad as well as computers. It has three connectors that can transfer files for all products. Just insert it and enjoy the extra space of the device!"
Has not been fulfilled. The Y-DISK App installs but DOES NOT work on iPhone 17 Pro running iOS 26.2.1, opens and immediately disappears. On Gen5 iPad app runs, but only displays a VERY few pics and vids.

I have not yet found a way to contact anyone for support.

2026年1月20日
Zilkee ロゴ

Zilkee からの回答

Thank you for bringing this to our attention. Our support team will contact you via email promptly to assist and ensure you receive the help you need.

5つ星のうち1の評価

This does not work do not buy

I bought this a while ago. Waste of money it dont even work. You plug it into the hard drive and nothing. Useless piece of rubbish.

2026年2月3日
自発的なレビュー
Zilkee ロゴ

Zilkee からの回答

We apologize for the inconvenience you experienced. We would appreciate the opportunity to review the issue and assist you with troubleshooting or a replacement if necessary. Please reach out to our support team so we can assist you directly.

5つ星のうち1の評価

NO RECOVERY HERE !

Tried to hook up a dozen dif ways , as per your instructions
Laptop will not recognize the drives.
All 8 drives that I cant be bad ..
Thanks very little , Joe Briggs

2026年1月15日
自発的なレビュー
Zilkee ロゴ

Zilkee からの回答

We’re sorry for the inconvenience. Please contact our support team so we can review your setup and assist you with troubleshooting.

5つ星のうち5の評価

Well made and fast delivery

Well made and fast delivery. Haven’t used yet but when I get the opportunity, I’m sure it’ll work fine.

2025年12月19日
Zilkee ロゴ

Zilkee からの回答

Thank you for your review! We’re glad you’re satisfied with the quality and delivery. :-)

5つ星のうち5の評価

It promised what it said it could do

It promised what it said it could do. I was so happy when I was able to see my old folders and, get the information off my old hard drives. It worked like a charm. Thank you so much!

2025年12月18日
Zilkee ロゴ

Zilkee からの回答

Thank you for taking the time to share your experience. We’re glad the product delivered as expected and helped you recover your important data. Your feedback is greatly appreciated! <3

5つ星のうち1の評価

I contacted them on the 13th of…

I contacted them on the 13th of December, telling them the product has a problem.

Their first response to me was just a copy-and-paste answer straight from their FAQ section. I got mad and demanded a refund for the lazy response. They did respond with more lazy FAQ answers before asking me to send videos, which I sent 3 videos to prove the device was defective. Their last response to me on 22nd told me to "directly connect the device" which I told them it was and was clearly shown to be in the videos I sent them.

It is now the 29th of December and they have stop responding to me altogether since the 22nd. I can't get a refund or anything since they are ignoring me.

2025年12月13日
自発的なレビュー
Zilkee ロゴ

Zilkee からの回答

Thank you for bringing this to our attention. We would like to confirm that our team has already taken action regarding your case and that an email has been sent to you with further details. Please kindly check your inbox, including your spam or junk folder. Should you require any additional assistance, we remain available to help.

5つ星のうち5の評価

Quality item in quality packaging and superb customer service

The product is arrived in a beautiful quality professional box. The drive could be given as a present or used and the box can be used as storage , that's how nice and quality packaging it is. The customer service is 20/10, they go above and beyond to help and they have a speedy reply. they are confident in their product that they don't Force it onto you and you have to fight to find one to speak with or get a replacement if any issue. I was confused on the item and had questions and ERICA was with me from the start to the end to make sure I understood the product and how to use it and answer any questions I had within 24 hours of my email. Public holiday or not, they care and respond to emails. Am glad I purchased from them and I wish many other suppliers were as detailed and supportive and available as them.
I give them 10/10 on product, on packaging which is recyclable or can be used for personal needs, 10/10 for accuracy, speed, in replies,support and especially customer service.
Where credit is due, I give and zilkee team deserves it. They have impressed me enough to encourage others to try this supplier coz my experience was positive and with so many scammers out there its a relief to know that there are still a few honest, great Value for money,suppliers and products out there.
Thank you Erica for making my experience one to enjoy not one to regret.

2025年12月27日
自発的なレビュー
Zilkee ロゴ

Zilkee からの回答

We’re delighted to know you had such a positive experience with both the product and our customer support. Your feedback motivates our team to continue delivering reliable products and attentive service. We truly appreciate your trust and recommendation. <3

5つ星のうち5の評価

Zilkee converter

Zilkee data converter worked exactly as promised. Effective and easy to use. I was able to quickly recover files and pictures from some old hard drives that I believed were beyond saving. Great product, well worth the money. The pictures I was able to get back are nearly priceless to my family.

2025年12月14日
自発的なレビュー
Zilkee ロゴ

Zilkee からの回答

Thank you for your thoughtful review. We’re truly glad to hear that the Zilkee worked as promised and helped you recover files and photos of such great personal value. Knowing it helped restore irreplaceable family memories means a great deal to us! <3

5つ星のうち5の評価

My experience with the zilkee recovery…

My experience with the zilkee recovery dock is likely not totally unique, but it truly meant the world to me. I had a very old hard drive, think 20+ years, that held nearly 300gb of old pictures from my late high school years and all of my time in college. This device helped me recover pictures of people that are no longer alive, places i'll never again visit, people i'll likely never see again. I'd tried multiple other solutions for recovery in the past and was told it wasn't possible, but I didn't destroy the drive, hoping someday something would come along that would help. I truly can't describe the feeling of having all of my old images and videos back.

2025年12月10日
自発的なレビュー
Zilkee ロゴ

Zilkee からの回答

We sincerely appreciate you taking the time to share this experience. Knowing that Zilkee helped recover such valuable and sentimental data means a great deal to us. Thank you for trusting our product! <3

5つ星のうち5の評価

I had a PC that failed to start up!

I had a PC that failed to start up, I have a computer guy that came out and sorted the problem short term, but it kept failing and i the end he suggested I buy a new desktop, which I did.
Inside my old tower were two 1Tb hard drives and one SSD drive, that I could not access anymore, until now.
I stripped down the old tower removing the drives and hooked each one up to the Zilkee Ultra Recovery Converter and found that I now have access to files and memories that I thought that I had lost.
I have not had the time to go through and systematically extract what I want to save to an external HD, but at least I know that I can do this when I do have the time.

2025年10月20日
Zilkee ロゴ

Zilkee からの回答

We truly appreciate you taking the time to share your experience. We’re happy to know that we were able to help you regain access to valuable files and memories. Thank you for your trust and support! <3

5つ星のうち5の評価

Asset fullfill the expectation.

Asset fullfill the expectation.Delivery fast and fluent.
Contact HD for the invoice, reacts within the 12hrs.
Many thanks

2025年10月8日
Zilkee ロゴ

Zilkee からの回答

Hi Didier, thanks for your feedback! We’re delighted the product met your expectations and that our team was able to assist you promptly. Your satisfaction means a lot to us! :-)

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