Zing Coach レビュー 367

Zing Coach からの回答

5日前

Hi Nikki!

Thank you so much for the kind words!

We’re really glad to hear the app is helping you stay focused and motivated—that’s exactly what we aim for. Keep up the great work, we’re cheering you on every step of the way 💪

Zing Coach Team

Zing Coach からの回答

2026年3月26日

Hi there,

Thank you so much for your kind words! We’re really happy to hear that Zing is helping you stay consistent—that’s truly one of the biggest wins in any fitness journey. Taking the mental load off planning while keeping workouts fresh and engaging is exactly what we aim for.

Keep up the great work, and we’re here anytime you need us 💪

Regards,
Zing Coach Team

Zing Coach からの回答

2026年3月25日

Bonjour Héléna,

Merci beaucoup pour ce retour détaillé, ça nous fait vraiment plaisir ! 😊
On est ravis que le concept et la personnalisation via l’IA te plaisent déjà, surtout dès la période d’essai.

C’est top que tu aies remarqué la possibilité de prévisualiser et d’adapter les exercices — c’est exactement ce qu’on veut offrir : un coaching flexible qui s’adapte à toi. Et oui, les programmes tout faits sont là si jamais tu veux varier ou te laisser guider encore plus 💪

Un grand merci aussi pour ton mot sur le support, ça compte énormément pour nous ! N’hésite pas à continuer à explorer l’app et à nous partager tes impressions au fil du temps 🙌

Regards,
Zing Coach Team

Zing Coach からの回答

2026年3月24日

Hi Alisa,

Thanks so much for this — it really means a lot 😊

We’re so happy to hear the app is making things easier and taking the guesswork out of your workouts. That’s exactly what we aim for. It’s also great to know you’re feeling supported and getting good value along the way.

Appreciate you being with us and wish you continued progress 💪

With regards,
Zing Coach Support

Zing Coach からの回答

2026年3月23日

Hi Scott,

Thank you for the amazing feedback! 🌟

We’re so glad you’re enjoying the detailed approach, motivational features, and the flexibility to modify your routines. It’s great to hear that the dietary guidance is also adding value to your experience.

Your recommendation means a lot to us—thanks for being part of the journey! 💪

With regards,
Zing Coach Team

Zing Coach からの回答

2026年3月23日

Hi Rodanthi,

Thank you so much for your thoughtful feedback! 🙌

We’re really glad to hear that you’ve been using the app for over a year and seeing real progress—that’s exactly what we aim for. It’s great that the flexibility around exercises, equipment, and workout duration has been helpful for you.

We also truly appreciate your recognition of the continuous improvements, as well as your honest note that there’s still room to grow. Feedback like yours helps us keep moving in the right direction.

Thanks again for your support and recommendation—we’re excited to keep improving your experience! 💪

With regards,
Zing Coach Team

Zing Coach からの回答

2026年3月12日

Hi Stuart,

We’re really sorry for the frustration and for the current limitations you experienced with the training split feature. We understand how disappointing it is when the product doesn’t meet expectations, especially after such a long email exchange.

As you requested, your subscription has already been cancelled. We truly appreciate the time you took to share your feedback — it helps our team understand where we need to improve.

Thank you for giving Zing Coach a try, and we wish you the best with your training going forward. 💪

Zing Coach からの回答

2026年3月4日

Hi Søren,

We're very sorry to hear about your experience — we understand how concerning unexpected charges can be, especially if you don’t recognize the service.

Please know that Zing Coach does not charge anyone without an active subscription request. Our subscriptions require user confirmation and are always linked to a personal email address. In many cases, these situations are caused by:

- A forgotten registration (including through a trial)
- A family member using your card or device, or
- A second email/account being used unknowingly.

We’d be happy to investigate this for you. Please reach out to us at support@zing.coach with:

- The email associated with the charge (if known),
- A screenshot of the transaction (without sensitive banking data),
- Or the last 4 digits of the charged card (if comfortable).

We’ll do our best to clarify what happened and assist you further. We never intend for anyone to feel misled and take these reports seriously.

Thank you for your patience and for giving us the opportunity to resolve this properly.

Zing Coach Team

Zing Coach からの回答

2026年2月17日

Hi Malalai,

We’re truly sorry to hear that your experience felt disappointing and unclear. That’s certainly not the impression we want to leave.

After reviewing your case, our records show that the account was voluntarily created and the subscription was activated through the standard sign-up flow, which requires confirmation before completion.

As soon as you contacted our support team, we immediately assisted with canceling the subscription and, although the charges were processed in line with the agreed terms, we issued refunds for two payments as a gesture of goodwill.

We understand that subscription management can sometimes be confusing—especially when purchases are made directly through a website rather than through Apple, in which case they would not appear in Apple Subscriptions. That's how the system operates since you signed up with us directly, not through Apple. We appreciate your feedback regarding transparency and will continue working to improve clarity in our onboarding and communication.

If there’s anything further we can assist you with, please don’t hesitate to reach out directly to our support team.

Best wishes,
Zing Coach Team

Zing Coach からの回答

2026年2月10日

Hi there!

Thanks so much for the kind words—we’re really glad Zing Coach has been motivating and adapting well to your needs! 🙌

Garmin sync and the ability to move workouts to another day are great suggestions. You can share and vote on feature ideas here so our team can prioritize them: https://zingcoach.frill.co/

Zing Coach からの回答

2026年2月4日

Hi Jennifer!

Wow, first of all — 6 kg in a month is huge 👏🔥 that’s an amazing result, and we’re genuinely so happy to hear you’re feeling stronger too. Love that Zing’s been part of that journey 💪

Thank you as well for the thoughtful feedback — you’re absolutely right. The recommended weights are currently shown in gym workouts because the equipment is standardized, while home workouts can vary a lot depending on what equipment you have available. That said, your point makes total sense, especially for people mixing home and gym training like you.

We’ve shared this suggestion with our product team, because adding clearer weight guidance for home workouts would definitely make them even more helpful. Feedback like this is exactly how Zing keeps improving.

Keep smashing it — and congrats again on the progress! 🚀

Best wishes,
Zing Coach Team

Zing Coach からの回答

2026年2月2日

Hi Umang! 🙌

We’re really happy to hear Zing helps you plan your workouts like a real coach — that’s exactly what we’re aiming for. 💪

Awesome to know you’re enjoying the weight tracking, the fresh exercise variety, and that it’s helping you push your limits.

Thanks for training with us and sharing your feedback — we’re excited to keep helping you progress. 🚀

Warmly,
Zing Coach Team

Zing Coach からの回答

2026年1月30日

Hi Matthew!

Thanks so much for sharing this — we’re really happy Zing is helping you stay consistent and hit every muscle group. 💪😊

It’s awesome to hear the flexible workout-day scheduling fits your changing work shifts, so you can plan ahead and keep things realistic. If you ever have suggestions on what would make planning even easier, we’re all ears!

Warmly,
Zing Coach Team

Zing Coach からの回答

2026年1月23日

Hi there — we’re really sorry for how frustrating this has been 💔

You’re absolutely right that signing in the same way matters for restoring access — and we understand how impossible that feels when the “Continue with Google” option isn’t showing. At the moment, Google log-in isn’t available on Android devices, which we know is incredibly confusing.

Also, due to platform restrictions, subscriptions purchased through Apple’s App Store don’t automatically transfer to Android in a way that Google Play can recognise — so your iPad subscription may not appear on your Samsung even if everything looks “the same” on your side.

We are aware of these gaps, and we’re working to improve Android and bring more feature parity over time.

Please contact us at support@zing.coach and include the email used for your account. We will help you to find the best solution.

Thank you again for the feedback — it helps us improve both our service and communication.💙💪🏻

Warm regards,
Zing Coach Team

Zing Coach からの回答

2026年1月22日

Hi Ranae,

Thank you for sharing your experience — we’re truly sorry for the frustration this caused.

To clarify, Zing Coach is an auto-renewing subscription, and this is disclosed during sign-up and in our Terms of Use. Subscriptions can be viewed and managed at any time in the app or directly through your Apple App Store / Google Play subscription settings.

It’s also important to note that uninstalling the app (or not using it) does not cancel a subscription — cancellation must be completed through your device’s subscription settings or the app store account to stop future charges.

Our support team shared the applicable policy and steps to manage the subscription, and we did our best to assist based on the platform’s refund rules and eligibility timeframes.

Thank you again for the feedback — it helps us improve how clearly we communicate subscription and cancellation steps.

Zing Coach Team

Zing Coach からの回答

2026年1月21日

Hi Greg,

Wow — this is incredible to read. Gaining 10 pounds of muscle and hearing “you look jacked” is the best kind of feedback 🔥 Especially after trying so many trainers.

Thanks for trusting Zing, and keep us posted on what you hit next!

Warmly,
Zing Coach Team

Zing Coach からの回答

2026年1月21日

Hi Manuel,

Thank you for the lovely review — and huge congrats on your progress since April! We’re so glad the workouts feel both challenging and mindful.

Appreciate you being part of Zing, and we’re cheering you on for what’s next 💪

Warmly,
Zing Coach Team

Zing Coach からの回答

2026年1月15日

Hi Anne,

Thank you for sharing your experience — we’re sorry for the frustration this caused.

To clarify, Zing Coach plans are auto-renewing subscriptions, and this is shown during sign-up and in our Terms of Use. You can always view and manage your subscription in the app or directly through your Apple App Store / Google Play account.

It’s also important to note that uninstalling the app does not cancel a subscription (this applies to all app-based subscriptions). To avoid future charges, the subscription must be cancelled in your device subscription settings or app store account.

We understand it’s disappointing to notice a charge later, especially if you haven’t been using the service. Our refund policy follows the applicable platform rules and eligibility timeframes, but we’d still be happy to review your case again. Please contact us at support@zing.coach and include the email used for purchase and the date of the charge, so we can locate the transaction quickly.

Thank you again for the feedback — it helps us improve both our service and communication.

Zing Coach Team

Zing Coach からの回答

2026年1月15日

Hi Brian,

Thank you so much for the amazing review! We’re really happy to hear you’re enjoying the app and that the video tutorials and exercise variety are keeping things fun.

Even better — congratulations on the progress with your health and fitness! 💪 If there’s anything you’d love to see added or improved, feel free to let us know anytime.

Zing Coach Team

Zing Coach からの回答

2026年1月7日

Hi Tawny,

Thank you for sharing your experience — we’re sorry for the frustration this caused.

We’d like to clarify that Zing Coach subscriptions are auto-renewing, as outlined during sign-up and in our Terms of Use. Your subscription status can always be viewed and managed directly in the app or via your app store account.

Importantly, uninstalling the app does not cancel the subscription — this applies not only to Zing, but to all app-based subscriptions. To avoid future charges, subscriptions must be actively cancelled through the app settings or your Apple/Google account.

We understand that discovering charges months later can be disappointing, especially if you haven’t been using the service. Our refund policy outlines the timeframes and criteria for refund eligibility, but if there’s any uncertainty or if you’d like us to take another look at your case, please reach out to us at support@zing.coach
— we’re here to help.

We value all feedback as it helps us continue to improve both our service and communication.

Zing Coach Team