zipair.net レビュー 27

TERRIBLE AIRLINE! First, couldn’t get my husband’s boarding pass. We checked in online and something wasn’t working when we got to the airport and this lady ended up running around for 20 minutes with my phone trying to figure it out. Service was absolute garbage. Flight attendants were EXTREMELY RUDE and you could not get any service until over 3 hours into the flight (about 10 minutes of this time we were seated for turbulence). I have a bladder diseases and was getting intense pains due to lack of water. I always bring a bottle or 2 when I fly but zipair has strict rules on luggage weight - your personal item and carry on cannot weigh more than 7kg combined. I did not want to have to pay to check a bag if it was over weight because of the water so I finished mine before boarding. Definitely my mistake i just would’ve never imagined it would take 3 and a half hours to be able to buy a water. Flight was delayed and just overall a bad experience.

OMG - this is the worst interaction I have ever come across in over 42 years of International Travel booked by myself.
I am in the process of booking separate flights, and Zipair came up at a decent price for Business Class flights from Tokyo to Bangkok. There were several seats left, so I booked other flights with other airlines, leaving just this final leg to book with Zipair.
You have to input numerous info, which was extremely frustrating. It then makes you pay for a meal, even though you have selected a package which includes the meal !
The most lengthy booking process I have ever done.
You then go to the payment page, and before you can enter your details it takes you to a puzzle so they can see if you are a real person. Surely after entering names, passport and visa details, addresses and a million other things, they can tell you are a real person.
First attempt the page froze.
Second attempt, the flights had increased in price by $220. Still attempted the booking, but the puzzle was wrong ! Really ?
Third attempt ... froze again.
Fourth attempt ... finally got to the credit card page (after aprox 90 minutes) ... and it says error as soon as you press enter.
Absolutely disgraceful and reading other reviews, it is clear that this airline needs improving in all departments. Yes, it maybe a budget airline of sorts, but no excuse for not having a website that is not fit for purpose.
Even with patience and understanding, I would advise anyone to avoid this airline like the plague.

This is by far the worst airline in the history of airlines, it isn’t even funny. I booked a ticket with an included bag, however I was told during boarding that I actually would have to pay $94 for my carry on, even tho I had the receipt proving it was already paid. They rushed the absolute shit out of me at gate A12 around 4pm on Sunday April 12th and kept saying “plane is about to close gate” to prevent me from having time to get my recipts, I was forced to pay the$94 and now I have to call my bank to do a chargeback for it. Their websites are very complicated, I was extremely ill and desperately needed water and was told I would have to pay for it. I really wish this airline would listen to its reviews because I clearly am not the only one deeply bothered by how this airline works. You would genuinely have more luxury and comfort on a spirit airlines flight than you would on a Zipair flight. I am just so thankful that my flight home is with a different airline, because I genuinely do not think it can get worse than Zipair. Save yourself headaches, being scammed, and having 0 hospitality. Just choose a different airline

Bianca at check-in at incheon Airport was unable to answer basic questions about Zipair baggage policy and customer preflight information. Also, not very pleasant communication in terms if demeanor and body language.

“The worst airline I have ever flown with throughout my travels: Zipair!

On the Tokyo–Vancouver route, despite paying $3,500 for business class tickets for my wife and myself, they charged us an additional $200 for our luggage at check-in and even weighed our carry-on and backpack!

They assigned separate seats to my wife and me. During the flight, they didn’t even offer a glass of water! When I asked a flight attendant for water, I became upset when I was told I had to pay for it online first, and I raised my voice saying, ‘Fine, I don’t want anything.’ Because of this, they reported me to the Vancouver Police, and I was met by police officers at the airport!

I absolutely did not deserve such treatment. I will never consider flying with Zipair or any other Japanese airline again, and I strongly recommend that you avoid using Zipair.”**

worst cancellation policy, worst customer service, the reason why their flights to other countries were discontinued. no one wants to ride with them anymore. dont use these scammers.

Worst airline I’ve ever been on. Only allowed 7kg carry on and that includes personal bags! Who does that?? Not accommodating at all. Pay more for a major airline because it will save you the hassle at check in.

The most unhelpful support staff you can imagine. I asked for assistance with obtaining my digital boarding pass, and the agents refused to provide more information or help at all. Instead they opted to repeatedly tell me to arrive early to avoid waits, and close my chat sessions while I was still typing. Avoid booking with this airline until the support situation improves.

compramos unos vuelos desde Tokio a San Francisco y no nos dejaron volar por no tener visa, no teníamos ni idea de que necesitábamos una visa y no teníamos tiempo de conseguirla.
Pedimos que nos devuelvan las tasas de aeropuerto por no volar e incluso nos devuelvan el dinero por no dejarnos volar.
cuando hablamos con ellos nos dices que gotogate es quien nos los tiene que devolver y estos que es la aerolínea directamente, esta situación ya cansa y quiero la devolución que nos pertenezca de nuestro dinero

Zipair sent me an email the day before the flight that my flight was delayed 4 hours. This would cause me to miss the next flight, another flight booked under the same itinerary.

By international law, they are required to rebook a flight for me in this situation. I sent an email regarding this. It took them 12 hours to respond. In the meantime, I spent over 6 hours waiting for and talking to chat agents, who first tried to insist they could only give me a refund, then insisted I had agreed to the refund, then handed me off to email, who handed me off to chat who handed me off to email.

And no email has been replied to in less than 3 hours, and the email agents are never familiar with chat even and chat is never familiar with email.

Their English comprehension is also very bad, missing basic details.

To check in for an international flight online you have to scan your passport. Their mobile website does not work for this, the screen ratio loads incorrectly and you can’t hit the button you need to. You also cannot download their app in the US. NEVER USE THIS. I missed my flight because of this. If they can’t get check in right, they can’t do anything.

App not available in the US app store (neither iOS nor android). The mobile check-in via web page absolutely does not work. The passport scanning page simply sit there doing nothing.

Compagnia seria. Personale molto cordiale e preparato. Aeromobile elegante e curato. Preciso il servizio

I was very upset about this airline company, ZIPAIR. This is the worst airline company I've ever reserved. Not even one star! Minus 5 stars!! I called customer service which I found on internet (888)6674271 and (888)9281229 toll free. They are fraud. I called for fixing name typo of my child. JUST FOR SOME MISSING LATERS LIKE typing SM instead of SMITH. I was even not sure about I did the misspelling. It was very minor thing. The customer service said, "You can cancel the flight and reserve a new flight. Otherwise you pay $499 for fixing it." Of course I complained about the price, but I didn't have any choice. I paid it. Then a couple days later I called customer service through the website to make sure, the representative said they don't charge for name change. I got fraud! But why those phone numbers came out online under zipair. This company doesn't do any fraud control for customers. How can I know this is fraud or not.
Anyway, the real zipair customer service personnel said she was unable to change name no matter it was minor or not. She asked me to cancel the flight and order a new flight. She didn't have any piece of mind. I even explained that my child is minor, and she can't reserve a flight alone. The representative doesn't care.
The representative said I have to have confirmation after cancellation and add the ticket. I kept asking how soon your company can confirm cancellation. It's not any guarantee for making this process smooth, then why I have to take a risk and waste money for this airline company? It was very stressful to deal with this company. The representative was just reading the company rule, and she refused to transfer the phone to a supervisor or manager even I
asked her so many times. I believed they don't have any of authorized person who can consider any situations in this company. It was very pain and A.
This airline company is known as a cheap airline company. But if you check everything, it's not cheap. They collect all pennies by selling water, meals, check-in luggage and so on.
I cancelled all tickets due to this stressful minor thing.
I wasted my money and contributed to this worth
less company about $5000. But I learned lots and I'll never reserve this airline even though the price is low. I'm sure you'll get more stress by using this airline. Please save your life. They don't care anything you care.

Horrible! Vuelo Narita-Honolulu
1. Equipaje incluido <7kg para un vuelo de 7h30min.
2. Presentacion de tarjeta de embarque hasta en tres ocasiones, sin motivo aparente.
3. Personal de a bordo malo, tardan en bajar las luces, no dejan cambiar a los pasajeros de asiento llevando el avion medio vacio (debido a que iban dos bebes insoportables). Mucha risa pero poca cordura.
4. Avion sin sistemas de entretenimiento, solo tenia enchufe de carga para aparatos electrónicos propios del cliente.

I was charged an extra $34 for no reason, it was such a ripoff.

I was traveling with a small child to Tokyo over the holidays (from the US) and wanted extra room for him to rest - so I purchased 3 seats for the 2 of us so we could be more comfortable.

I purchased 3 seats with assigned seating and reserved our 3 seats adjacent to each other online. I later discovered they did not save our third seat reservation and indeed said that they don’t allow customers to have an extra seats (even at full price!)

However they refused to offer any type of refund for the third extra seat they purchased. Instead the agent said that they had completely sold out the flight (meaning they sold our paid for seat to another customer!)

I have never heard of an airline letting you purchase an extra seat at full price but then not fulfilling on it (and not offering any refund at all). Their customer support is disastrous and their airport gate agents absolutely unhelpful.

Don’t believe all the positive you tube videos of people flying zip air. They are the absolute worst.

Booked the wrong date, realized within 5 minutes this error on my end had occurred. Their T&C's state that within 24 hours we can change.

Even payed extra for flexible booking just for this.

The airline did not honor anything and hung up on me.
The airline chat agent did the same aswell.

Do not waste your mental and just avoid this Airline.

Damage of Travel Bag Luggage without any satisfactory solutions or care for their customer. I don’t know how many times sended pictures of where do they damage my luggage without getting any further satisfaction to care about me.
Unfortunately on my list of not go Airlines”.

Ridiculously innecesary policy of not letting you do online check-in in 24h before the flight, if you go early to the airport you need to wait them to open the check in desk and do the queue even if you have nothing to luggage to check in.

So if you arrive 59m before the fligth, as you can't check in online you will simply not be able to board the plane even of 1h is plenty of time.

Also they don't explain this anywhere unless you try to check in. No email to remind to do that check-in 24h before neither, obviously.

A shame for Japan to allow this company to use Tokyo city's name.