Sheena has made me a Zone3 customer for life. Not only are their wetsuits amazing, but the customer service is also the best I ever experienced. Recently had an issue with receiving my wetsuit from... ãã£ãšèŠã
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Excellent service from start to finish. I was unfortunate enough to have a pair of goggles which split after a few months. Just sent them a photograph of the damage and a new pair have been sent out... ãã£ãšèŠã
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My first experience with ZONE3 was very good. Unfortunately I had to return my order, it didn't fit. Customer Services/Adam responded and helped me very fast. Thank you
My lovely friends had given me £350 gift card to buy towards a decent wetsuit. However these vouchers were in £50 x 7 for some system issues l couldn't use them all in one go and my Discount code wa... ãã£ãšèŠã
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We create world-class products that embody our dedication to the swimming & triathlon community. Products that enhance performance, comfort and self confidence and enable you to to achieve your best and reach your goals. We share the same passion for swimming outdoors, whether your goal is to improve your health and well-being, or race at the highest levels and achieve new goals. We are inspired by that feeling of achievement and our mission is to be part of your journey and experience this together.
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1 Tannery House, Tannery Lane, GU23 7EF, Send, è±åœ
- customerservice@zone3.com
- zone3.com
4.6
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Zone 3 never disappoints
They were quick to answer my query and I find that all the things I have from zone 3 have been good quality and practical.
2025幎9æ22æ¥
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ZONE3 ããã®åç
Thank you for your lovely feedback!
We're so pleased to hear that your experience with our team was quick and helpful, and that you've been happy with the quality and practicality of your ZONE3 products. Your support means a lot to us, and weâre glad to be part of your swim or tri journey.
We look forward to keeping you well-equipped for many more sessions to come!
Best regards,
The ZONE3 Team
Adam went above and beyond to help whenâŠ
Adam went above and beyond to help when I had a returns issue. Very impressed with this company and would feel very confident and comfortable ordering from them again
2025幎9æ22æ¥
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ZONE3 ããã®åç
Thank you so much for your kind words!
We're thrilled to hear that Adam was able to go above and beyond to assist you with your returns issue. Providing excellent customer service is something we take great pride in, and itâs always rewarding to know itâs appreciated.
We truly value your support and look forward to welcoming you back again with full confidence!
Best regards,
The ZONE3 Team
delivery problems
ordered some training fins, offered DPD and delivery to a pick up point. Thought this was likely to be more reliable than to my home. Local pick up is the post office. Then found it was sent by evri which does have a local drop off ( nearest evri is 7-8 miles away).Evri tired to deliver to wrong address anyway then said parcel lost. So I arranged a refund which was fine. Zone3 also admitted their error.3 weeks after ordering I get text from evri saying delivered.! I rang post office , as I am a a retired local GP in a small town they recognised my name and having rung them from Spain they agreed to keep the parcel till I was back. I have now returned it to Zone3. Main problem was I wasted maybe 2 hours of my time for nothing and never got to use my fins in training for swim serpentine. It is frustrating that you cannot ring anyone at either Evri or Zone3 and the replies to emails are erratic especially with Evri.
Just feel a bit let down
2025幎9æ17æ¥
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ZONE3 ããã®åç
Good afternoon,
Thank you for taking the time to leave us a review.
Weâre truly sorry for the inconvenience you experienced and would like to sincerely apologise once again.
We recognise the delivery issues that occurred and have been working hard to resolve them, with the goal of minimising any disruption for our customers.
We hope this matter has now been fully resolved, but if thereâs anything more we can do for you, please donât hesitate to let us know.
Kind regards,
ZONE3
huge thank you for all the support
huge thank you for all the support, advice and especially for the patience with all my questions. I know this might sometimes be a bit tiring, but when buying online itâs important to get everything right.
I really appreciate the excellent service â it made the decision so much easier.
2025幎9æ18æ¥
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ZONE3 ããã®åç
Good afternoon,
Thank you for taking the time to leave such a positive review â it really means a lot to us.
Weâre always happy to help, both before and after your purchase, so please donât hesitate to get in touch if thereâs anything else you need.
Best wishes,
The ZONE3 Team
Very responsive and super helpful
Very responsive and super helpful. I had an issue with my wetsuit and they quickly provided a replacement!
2025幎9æ17æ¥
èªçºçãªã¬ãã¥ãŒ
ZONE3 ããã®åç
Good afternoon,
Thank you for taking the time to leave a review.
Weâre so pleased to hear that we met your expectations and look forward to supporting your future swims.
Kind regards,
The ZONE3 Team
I somehow ordered the wrong size !
I accidentally ordered the wrong size wetsuit and needed it urgently for the very next day. When I called, Kelsie, one of your customer service agents, absolutely saved me. Even though the replacement showed as out of stock, she managed my return straight away, raised the new order as soon as she had proof of postage for the original, and arranged next-day delivery. Thanks to her, I made my night swim. Incredible service!
2025幎9æ16æ¥
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ZONE3 ããã®åç
Good afternoon,
Thank you so much for taking the time to share your feedback. Weâre delighted to hear that Kelsie was able to resolve the matter quickly and that it didnât impact your swim.
We hope you continue to enjoy your wetsuit, and please donât hesitate to reach out if thereâs anything else we can do for you.
Best wishes,
The ZONE3 Team
Customer service is perfect
Customer service is perfect. Swift, efficient response. Immediate resolution to issues. Cannot fault them.
2025幎9æ11æ¥
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ZONE3 ããã®åç
Thank you so much for your kind words!
We're really pleased to hear you had a great experience with our customer service team. Your feedback means a lot to us, and weâll be sure to share it with the team.
If thereâs anything else we can help with, donât hesitate to get in touch.
Kind regards,
The ZONE3 Team
I messed up the shipping address andâŠ
I messed up the shipping address and wrote them immediately, note that it was early thursday evening, a few minutes later, Adam responded with kind words and next morning everything was sorted out.
I was pleased with service and canât wait to test their products and put them through my zone 3. ð
2025幎9æ11æ¥
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ZONE3 ããã®åç
Good afternoon,
Thank you for your kind words.
We take pride in our customer service, so weâre delighted to hear that Adam was able to resolve the issue for you.
We appreciate your support and thank you for shopping with us.
Kind regards,
The ZONE3 Team
Just want to say thank you to customerâŠ
Just want to say thank you to customer service (Kelsie). They could not replace my advance suit under warranty due to lack of my size in stock (Suit started to show sings of wearing through under armpits) .However, I got a good discount on a new one which I was planning to buy anyway, so it all worked out well
2025幎9æ5æ¥
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ZONE3 ããã®åç
Hi Peter,
Thank you for taking the time to share your review.
Weâre sorry to hear about the issues you experienced with your wetsuit, but weâre delighted that Kelsie was able to resolve everything to your satisfaction.
We hope you enjoy your new wetsuit, and please donât hesitate to reach out if thereâs anything else we can assist with.
Best wishes,
The ZONE3 Team
Zone3 customer service are probably theâŠ
Zone3 customer service are probably the best I have encountered during my 57 laps of the sun. The kit is great, no question, but the customer service experience was truly surprising in a very positive way. Fast response, human interaction and actually it was Zone3 custom ref services (Sam) who suggested an extremely good resolution and was empowered to quickly act. Result - my new wetsuit is on its way and I feel confident Iâm buying from a quality company that cares about its customer community. It also emphasises the importance of going direct to them. Couldnât recommend them highly enough.
2025幎9æ10æ¥
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ZONE3 ããã®åç
Good afternoon Ian,
Thank you for taking the time to leave such a positive review.
Weâre proud of the service we provide, and itâs wonderful to hear that Sam was able to assist youâweâll be sure to share your feedback with him.
If thereâs anything else we can help with, please donât hesitate to get in touch.
All the best,
The ZONE3 Team
High quality
High quality, fair price excellent customer service.
2025幎9æ4æ¥
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ZONE3 ããã®åç
Hi David,
Thank you for your kind wordsâwe truly appreciate your feedback.
Best wishes,
The ZONE3 Team
Great products and exceptional customer service
I have purchased a few products and I love the quality and fit.
The Zone 3 customer service team are fantastic, quick to respond, very helpful and informative. My first wetsuit was slightly small and they exchanged it very quickly.
I would highly recommend and will be purchasing from them again.
2025幎9æ9æ¥
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ZONE3 ããã®åç
Good afternoon,
Thank you for taking the time to share your feedback.
We take great pride in both our products and our service, so itâs wonderful to hear that youâve been pleased with bothâit really means a lot to us.
Kind regards,
The ZONE3 Team
Product arrived with a whole in it
Product arrived with a whole in it. Zone3 responded quickly and we agreed a resolution. Love the wetsuit.
2025幎8æ27æ¥
èªçºçãªã¬ãã¥ãŒ
ZONE3 ããã®åç
Good afternoon,
Thank you for taking the time to share your feedback.
Weâre sorry to hear about the condition in which your wetsuit arrived, but weâre pleased we were able to reach a satisfactory resolution together.
If thereâs anything more we can assist you with, please donât hesitate to get in touch.
Kind regards,
The ZONE3 Team
Usure prématurée
Usure prématurée, refus de garantie ! Une honte !
2025幎9æ6æ¥
èªçºçãªã¬ãã¥ãŒ
ZONE3 ããã®åç
Bonjour,
Merci de nous avoir fait part de votre avis. Nous sommes désolés d'apprendre votre expérience et comprenons votre frustration. Notre procédure de garantie est en place pour garantir une évaluation équitable pour tous les clients. Malheureusement, dans ce cas précis, la réclamation ne remplissait pas les critÚres de couverture.
Si vous le souhaitez, nous serions ravis d'échanger plus en détail sur la situation afin de trouver une solution alternative. Veuillez contacter notre service client à votre convenance.
Cordialement,
L'équipe ZONE3
Prompt and efficient customer service
My order was delayed but Adam promptly refunded me the delivery charge and reorganised the delivery. He was very helpful and resolved my issue exactly as Iâd hoped.
2025幎9æ5æ¥
èªçºçãªã¬ãã¥ãŒ
ZONE3 ããã®åç
Good afternoon,
Thank you for taking the time to share your feedback.
Weâre sorry to hear about the delay with your delivery, but weâre pleased that Adam was able to get this resolved for you.
If thereâs anything else we can help with, please donât hesitate to get in touch.
Best regards,
The ZONE3 Team
Fantastic customer service
Fantastic customer service - Sam resolved an issue for me re a purchase - very swift resolution, no hassle and kept me updated throughout
2025幎9æ3æ¥
èªçºçãªã¬ãã¥ãŒ
ZONE3 ããã®åç
Thank you so much for your kind words - we really appreciate it and will pass this on to Sam!
Best wishes,
ZONE3 Team
My trisuit was tiny
My trisuit was tiny. Size XS was the smallest one Iâve ever seen. Suit would not go further than my knees. I paid for next day delivery and it arrived after a week so no suit on time for my race. Evri claimed they delivered my parcel and no one even called me. Overall Iâm not happy with the sizing or service but returned my parcel and bought a new one with next day delivery again.
2025幎9æ1æ¥
èªçºçãªã¬ãã¥ãŒ
ZONE3 ããã®åç
Thank you very much for taking the time to leave a review. A member of our dedicated team have since been in touch to help with your query.
Please do let us know if you have any questions we can assist with.
Best wishes,
ZONE3 Team
Great customer service
Great customer service. Adam was quick to respond and really helpful. So impressed with Zone 3, thank you.
2025幎9æ3æ¥
èªçºçãªã¬ãã¥ãŒ
ZONE3 ããã®åç
Thank you for your kind review - we will pass these words on to Adam!
Best wishes,
ZONE3 Team
Fantastic experience (with a problem ofâŠ
Fantastic experience (with a problem of my own making) regarding a return, Kelsie was helpful, efficient & sorted it quickly. Best customer service experience I have had for a long time.
2025幎9æ2æ¥
èªçºçãªã¬ãã¥ãŒ
ZONE3 ããã®åç
Thank you so much for your kind words - we have passed this on to Kelsie!
Best wishes,
ZONE3 Team
Great service
Great service, prompt reply to queries.
Special thanks to Adam
2025幎9æ1æ¥
èªçºçãªã¬ãã¥ãŒ
ZONE3 ããã®åç
Thank you very much for taking the time to review us - we'll pass on your kind words to Adam.
Best wishes,
ZONE3 Team
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