Product is good but size didn’t match even after carefully following size guidelines and ordering slightly larger - still too small. Returns requires filling in a form, submitting it and after t... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Spedizione veloce, articolo esattamente come descritto. Testato subito in un combinato lungo bici-corsa, in bici è perfetto sembra di non averlo addosso, nella corsa molto buono, il fondello non da fa... もっと見る
Immer wieder tolle Designs, Farben, Schnitte, Passform und Material perfekt - Zoot macht einfach Freude. Und das seit Jahrzehnten! Kaufabwicklung top, Verpackung in Tüten macht´s dem Zustelle leicht... もっと見る
Rask levering når den først ble sendt. Mye av det skylles black week. Når pakken skal i fra Tyskland og til Norge så tar det litt tid. I tillegg så skal pakken videre til Sandnessjøen som er ca. 1000... もっと見る
企業情報
当該企業による記述
Zoot Sports, der Weltmarktführer im Ausdauersport, konzentriert sich zu 100 % darauf, Triathleten mit der besten Performance-Bekleidung, Neoprenanzügen, Schuhen und Zubehör zu versorgen. Seit über 35 Jahren leisten wir Pionierarbeit bei der Entwicklung innovativer Produktlösungen, die den Athleten vom Start bis zum Ziel und vom Kopf bis zu den Füßen versorgen. Zoot Sports wurde in Kona, Hawaii, dem Austragungsort der Ironman Triathlon Weltmeisterschaften, gegründet und begann mit der Herstellung von Sportbekleidung für Eliteathleten, die an der aufstrebenden Sportart Triathlon teilnehmen. Eine Frau namens Christal Nylin, die in Kona lebte, bemerkte, dass die Ironman-Athleten etwas Funktionelleres zum Laufen brauchten. Mit anderen Worten: eine Lösung, um zu vermeiden, dass die Wechselzone als "Umkleidekabine" genutzt werden muss. Und es überrascht nicht, dass wir heute nach demselben Prinzip arbeiten: Produktlösungen für Multisportler zu finden. BORN IN KONA. 1983
連絡先
4.5
優良
2188件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 88％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really bad quality and non-existing customer support
I ordered two trisuits in April. One of them was apparently not in stock anymore even though the website said so when I placed my order and they reached out and asked if I wanted anything else instead. I never heard back when I replied to that, but the other trisuit arrived as expected. Unfortunately, the quality of thar suit was way worse than I expected from a quite pricey brand. I have worn it for a few brick sessions (less than 10 hours in total) and it already has holes next to the chamois (not the seam, but the fabric). Of course there is some friction in that area when biking, but that should be accounted for. In my opinion, a trisuit cannot be a one race only type of thing( and in my case I didn't even make it to the race). I have both biking clothes and triwear from other brands that have no signs of wear even after 10+ years of usage, and they are also made for performance. Customer service does not reply, I sent an e-mail about this issue almost a week ago and have heard nothing. I am very disappointed and bummed to have spent a small fortune on a really lousy suit.
2026年6月7日
自発的なレビュー
zootsports.eu からの回答
Hi Johanna,
thank you for reaching out and for sharing your experience with us.
First of all, we sincerely apologize for the inconvenience and disappointment caused. This is absolutely not the experience we want you to have with our brand. The issue with the unavailable trisuit, the missing follow-up to your reply, and the delayed response from our customer service should not have happened, and we completely understand your frustration.
We are also very sorry to hear about the quality issue with the trisuit you received. A trisuit is designed to withstand training and racing conditions, and it should certainly not show holes after only a few sessions. We understand how disappointing this must be, especially when you trusted our brand and invested in a high-performance product.
As a gesture of apology and to make up for the inconvenience, we would like to offer you a **40% discount voucher** for your next order. I will send you the remaining details by email.
We truly hope that we will have the opportunity to regain your trust and welcome you back as a satisfied customer in the future.
Please be assured that we take your feedback seriously and will forward the issue internally so it can be reviewed by our product and quality team.
Again, we are truly sorry for the negative experience and appreciate you taking the time to let us know.
Kind regards
Your Team Zoot
Responses very quick and satisfying…
Responses very quick and satisfying resolution achieved
2026年5月26日
Still haven't received my Pacel ordered…
Still haven't received my Pacel ordered nearly 3 weeks ago.
2026年6月1日
zootsports.eu からの回答
Dear Ellis,
thank you for your message, and please accept our sincere apologies for the delay.
We shipped your parcel shortly after your order was placed. Unfortunately, for reasons unknown, the package was returned to us. We understand how inconvenient and frustrating this must be, especially after waiting nearly three weeks, and we are very sorry for the inconvenience caused.
We would be happy to either:
1. **resend your parcel immediately**, or
2. **issue you a full refund**
Please let us know which option you would prefer, and we will take care of it as quickly as possible.
Again, we sincerely apologize for the inconvenience and appreciate your patience and understanding.
Kind regards,
Your Team Zoot
Tolle Kleidung und eine schnelle &…
Tolle Kleidung und eine schnelle & reibungslose Abwicklung.
2026年5月22日
zootsports.eu からの回答
Hi Geoff, we are very sorry that your order has not arrived as expected. We completely understand your frustration.
Your order was shipped by us immediately, but unfortunately the parcel was returned to us for reasons beyond our control. As soon as it arrived back at our warehouse, we resent it to you right away on June 5.
We will also send you the updated tracking number by email so you can follow the delivery status.
We sincerely apologize for the inconvenience and will of course continue to support you until your order has arrived.
Kind regards,
Your Zoot Team
Great quality!!!
The quality of the tri suit is absurdly better than I expected. If you want to take the sport more seriously than zoot is a good choice.
2026年5月27日
Schnell und Zuverlässig
2026年5月26日
Livraison rapide et produits conformes…
Livraison rapide et produits conformes à la demande.
2026年5月4日
tip top :)
1A Produkte! Qualität, Passform & Design sind top. Der Service ist auch gut und schnell. Bin sehr happy mit meinen neuen Sachen und werde sicher auch in Zukunft bei Zoot shoppen :)
2026年5月11日
Super Kundenservice
Super Kundenservice, der sehr schnell sehr gute Lösungen für Probleme findet.
2026年5月5日
Super fácil de encomendar
Super fácil de encomendar, super rápido a chegar, sem complicações!
2026年5月6日
Ongoing lack of customer service / returns issue
I returned items that were too big (made a separate order for the required sizes) labelled and type of postage as advised in returns instructions. Received an email from Zoot to say that they were too late to collect items and they had been returned back to me. The tracker service states attempted delivery, no one there and that a card had been left with instructions to collect parcel. The parcel is still in Germany waiting to be collected. I have sent pictures of mail status to Zoot in 7 emails and have had no reply or update. I sent this return parcel one month ago and still no refund or contact from Zoot
2026年5月4日
自発的なレビュー
zootsports.eu からの回答
Hi Sally ! First of all : We are sorry for the troubles. But i believe you are blaming the wrong person and your 1-star review is not fair in my point of you. My colleague Michel sent you severall e-mails / replys to you e-mails and informed you about the situation. We did not get a card from DHL as you mentioned. Your parcel was stucked at German customs. Customs sent a physical letter to provide docs and as always the gave us a deadline to provide docs and collection. Unfortunatelly the deadline was already expired , when we got this letter. As Michel wrote to you , the parcel is already on the way back to you and you would need to ship again . Michel also mentioned that we will find a solution for the additional freight costs. Please make sure, that you follow our advise / manual for returns from NON-EU Countries,(Website) . The origininal invoice should be placed outside of the box , visible for the Customs and a quick note "Return of purchase". If the return is marked like that, there should be no problems with Customs.
As this case was simply not in our hands, i would appriciate , if you can correct your review.
Thank you
Marcus
Sehr gute Qualität und schneller Versand - Very good quality and fast deliveryisherigen Erfahrung…
Ich bin mit meiner bisherigen Erfahrung sehr zufrieden. Die Lieferung erfolgte schnell und zuverlässig, und auch die Qualität des Anzugs macht bislang einen sehr guten Eindruck. Der Anzug sitzt passend und angenehm, insbesondere auch bei sportlicher Bewegung. Die Verarbeitung wirkt hochwertig und sauber verarbeitet.
Da ich den Anzug erst seit ungefähr zwei Wochen nutze, kann ich natürlich noch keine Langzeitbewertung abgeben. Dennoch bin ich aktuell mit Qualität, Passform und dem gesamten Bestellablauf sehr zufrieden und kann bislang einen positiven Eindruck bestätigen.
I am very satisfied with my experience so far. The delivery was fast and reliable, and the quality of the suit has made a very good impression up to this point. The fit is comfortable and accurate, especially during athletic movement. The workmanship also appears to be of high quality and well finished.
As I have only been using the suit for about two weeks, I cannot yet provide a long-term evaluation. However, based on my experience so far, I am very pleased with the quality, fit, and overall ordering process, and I can honestly give positive feedback at this stage.
2026年4月27日
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