zumzum.ca レビュー 

2,203
•
TrustScore 5段階評価の4.5

4.6

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

My 4th or 5th time ordering and no complaints at all. They make things simple and delivery date is always on point as confirmed. Items are nicely put, although too exposed for my liking since I live i... もっと見る

5つ星のうち5の評価

Great reliable service. Way better than Costco online. Ordered a few times from them before and will be ordering from them regularly from now on. Was hesitant to try any frozen or refrigerated it... もっと見る

5つ星のうち5の評価

Yes!! It's legit!! I'm in Brampton and ordered several items yesterday. I got a text immediately saying my "chauffeur" will deliver my order today and low and beyond it arrived! And during the time pe... もっと見る

5つ星のうち5の評価

All items were in stock and fullfilled. Excellent billing information and pictures of items. All delivery and alert times were punctual and ALINA deserves 10 Stars for consistency.

企業情報

  1. 食料品配達業

zumzum.ca について

当該企業による記述

Delivery for Groceries Purchased at COSTCO BUSINESS CENTRE.

Zum Zum is an independent delivery service and is not affiliated with or endorsed by Costco Business Centre.

連絡先

4.6

優良

TrustScore 5段階評価の4.5

2203件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 50%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(2,203)

過去12か月のレビュー数: 56件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

No hitch

No hitch. Quick ordering, excellent communication, timely and accurate delivery. These guys know how to deliver exceptional service

2024年4月23日
5つ星のうち3の評価

Dented cans

I like the price and the convenience but received 4 dented cans. I would have had to repack part of the order to get it picked up and replaced. Very inconvenient as I had already thrown out the packaging. No offer of credit or anything else.

2024年4月12日
5つ星のうち5の評価

Great time-saver and solution for someone without a car

As a city-dweller without a car, I had no idea I could access Costco products and prices. Great service. Loved getting text updates of when the delivery was expected to arrive. All arrived perfectly. Nice to see a discount applied when one of the products was on sale in the store. All-round good experience - and without having to spend half a day to get to Costco, shop, and get home, and without having to buy a Costco membership.

2024年4月9日
5つ星のうち5の評価

Great experience

I had never heard of this company but I was looking for something and they had it. I took a chance and bought it. They were great. I received the product within 24 hours. I received several updates as to when I would be receiving. I wouldn't hesitate to use them again.

2024年4月9日
5つ星のうち5の評価

Great price and delivery

Great price on what I ordered the delivery was great and came as expected and I was messaged before and after the delivery was made. Free shipping but a 10 dollar tip for the driver is mandatory, which I am happy to pay as they are very good at following the delivery instructions I leave for them.

2024年3月28日
5つ星のうち1の評価

Disappointed

First order was great. I have been trying to place another order for a couple of weeks and I keep getting a message that my account is under review. I have reached out to the company several times via phone and email. No response. Very disappointed

2024年3月1日
自発的なレビュー
5つ星のうち1の評価

Very gross service

The way you guys package the order, just let it open. I never thought it was like that not package properly, left open for people to see .I only received 4 out of my purchase of 5 supplies I ordered. I don't know if someone steal one because it was left open without a full package covering. And one was open too. I will never recommend you to anyone or purchase anything else from you. Very disappointed.

2024年2月22日
zumzum.ca ロゴ

zumzum.ca からの回答

Thank you for taking the time to share your feedback. We understand the importance of ensuring that all orders are delivered accurately and securely, and we strive to provide the highest level of service.

Upon reviewing our records, we can confirm that all five boxes associated with your order were delivered in full, and there was no indication of tampering at the time of delivery. For your reference, we have sent you photos that document the condition and completeness of your order upon delivery.

We would also like to clarify our delivery process for further understanding. We deliver from Costco Business Centre directly to you, facilitated by our dedicated team of shoppers. This direct approach enables us to customize the packaging—using either paper bags or boxes—based on the specific nature of each product, ensuring their safe and efficient transport. Please note, this method does not involve third-party shipping companies, and therefore, items do not arrive in sealed boxes.

Additionally, we want to address the delivery attempt made to your residence. Our records indicate that our shopper made significant efforts to personally hand over your order by calling you six times and waiting at your door for over ten minutes. Unfortunately, we did not receive a response during this time. In adherence to the instructions provided, and with the intent to respect your preferences to leave the boxes at your front door, your order was carefully placed at your front door.

At Zum Zum, we are committed to accommodating the unique needs of our clients, including specific delivery instructions to ensure minimal disturbance. We sincerely apologize for any inconvenience you may have experienced and are here to address any further concerns you might have.

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Client Relations Team

5つ星のうち1の評価

Terrible service

Terrible service. List items not current at store. Constantly canceling and making excuses to not delivery purchased items. What a waste of time. For the automatic gratuity they charge you're better off to get your own client card to the store directly. Keep in mind they're already making a decent % back from the store as an executive business account holder.

*of course I couldn't utilize your scam services, you canceled my order for no reason and wasted my time. Terrible service in every way, even your response shows how ridiculous zumzum is.

2024年2月22日
zumzum.ca ロゴ

zumzum.ca からの回答

Thank you for taking the time to share your feedback. We value all input as it helps us continuously improve our services.

We must note, however, that our records do not indicate that you have utilized our services. While we respect the open forum that Trustpilot provides for reviews, we are genuinely surprised and disheartened that unverified information can sometimes be posted, potentially misleading consumers.

At Zum Zum, we are committed to transparency, security, and the highest level of customer service. Part of this commitment includes employing sophisticated fraud detection algorithms to ensure the safety and trustworthiness of our platform for our valued customers. Unfortunately, this means that in certain cases, we must restrict access to our services.

We understand the frustration and inconvenience this may cause and apologize. We encourage anyone with concerns or needing clarification to reach out directly to us. We believe in direct communication and are always here to address any issues or provide the necessary assistance.

We remain dedicated to upholding the integrity of our services and hope to have the opportunity to demonstrate our commitment to excellence to all our customers, including those who have yet to experience our service firsthand.

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Client Relations Team

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