Great rank tracker, but getting ahold of customer support is a nightmare. We have a billing issue, and I've sent multiple chat and helpdesk tickets and no response for 4 or 5 days. Where are you... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Great rank tracker, but getting ahold of customer support is a nightmare. We have a billing issue, and I've sent multiple chat and helpdesk tickets and no response for 4 or 5 days. Where are you... もっと見る
企業が回答しました
Don't expect support to come online for days. I mean days. It seems that after google has made their change for the ability for these programs to check your rankings - Patricia and her team - decide... もっと見る
企業が回答しました
I've tried several SERP checkers, but Zutrix outperforms them all. The daily updates and alerts keep me informed about my site's performance. Their customer service team is always on hand to provide i... もっと見る
The level of detail in Zutrix's reports is incredible. Not only can I see where my pages are ranking, but I also get valuable insights into search volume and competition. It's a game-changer for SEO p... もっと見る
Zutrix enables you to Track all Google rank positions in the Best accurate and powerful way. The world's First AI-Powered Google Rank Tracker.
607 Deemer PL, 19720, New Castle, 米国
ネガティブなレビューの 100%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
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Truly dependable SEO companion for professionals. The mix of rank tracking, keyword research, and backlink alerts makes optimization much faster. I have seen steady traffic improvements since using it regularly.
Modern platform designed for scaling SEO work. It supports multiple integrations, provides clear ranking movement, and offers flexible reporting options. The overall experience feels smooth and well structured for long term use.
Remarkably complete SEO software with excellent accuracy. The site audit checks are thorough, and the content tracking helps measure progress over time. The documentation is also very helpful when learning advanced strategies.
Personally, I like how practical the keyword suggestions are. The platform gives real data, not guesses, and the daily backlink updates help keep campaigns healthy. It feels like a serious tool built for real marketers.
Simple solution for growing organic traffic. The tracking features are reliable and easy to access.
Professional level SEO suite that covers everything in one place. Keyword planning, backlink monitoring, and audits work together smoothly. The reporting tools are especially useful for agencies managing multiple client websites efficiently.
Consistently strong results with accurate rank tracking. The competitor keyword analysis is detailed, and the notifications help me stay ahead of changes. I also enjoy how clean the interface looks during long sessions.
Surprisingly effective for both beginners and advanced users. The site audit reports highlight technical issues clearly, and the AI visibility feature adds another layer of insight. It has become part of my daily workflow.
Honestly, this platform has made my weekly SEO routine much easier. I can monitor rankings without stress, and the backlink section gives quick updates. The layout feels modern and easy to understand.
As mentioned by other reviewers, the biggest problem this company has is their lack of customer service and shady billing practices.
I contacted support 3 times and received NO response in over 5 days. When attempting to cancel subscription I realized that you are not able to do it from your end but have to contact support for cancellation.
I deal with hundreds of SaaS and it is industry standard to allow users to cancel subscription. Their UI/UX is good so it seems that they do not allow user cancellation on purpose to allow time for subscription charges to happen.
I have video proof of what I'm saying. I would not recommend this company at all!

Zutrix からの回答
Smooth tool that makes SEO tracking feel simple. The keyword research gives fast ideas and clear numbers.
Don't expect support to come online for days. I mean days. It seems that after google has made their change for the ability for these programs to check your rankings - Patricia and her team - decide to not come online for days because they don't think people need help Monday - Friday and seem to only work weekends, i've been with them for 4 years. Horrible experience, horrible customer service. Dispute the charges on your credit card is a MUST with these guys. Look how quickly the third world country staff will come online during the week now and respond to the review

Zutrix からの回答
Zutrix has one of the most frustrating and unethical subscription systems I’ve ever encountered.
Once you subscribe, you cannot properly cancel your plan, even though there is a “Cancel Subscription” option shown inside the account dashboard. The cancel function is deliberately hidden at the very bottom of the page and does not work at all.
On top of that:
- The live chat support pop-up never opens, so you can’t talk to anyone in real time
- You cannot remove your payment method
- You cannot delete your account
- The only way to contact them is via email, and you are forced to wait for their response while charges can continue
This feels like a deliberate design to trap users into ongoing payments, rather than a technical issue. Basic account controls that should be standard in any SaaS product are either broken or intentionally disabled.
I’ve used hundreds of online services, including many SaaS tools, and this is by far the worst user experience I’ve ever had when it comes to billing transparency and customer control.
I would strongly advise anyone to stay away unless you’re prepared to fight via email just to stop being charged.

Zutrix からの回答
I am a small business owner and I was looking for seo services. I accidently purchase wrong package from Zutrix. Immediately contacted customer service but they didn't want to refund me. So I cancel my subscription. Customer service told me that my membership been cancelled and they will not charge me again. 2 months later I realized they still drawing money from my credit card. They either don't know what they doing or its a fraud setup.

Zutrix からの回答
Every interaction felt smooth and the structure simplified daily tasks. The data remained dependable and helped adjust campaigns with clarity. The keyword tools also revealed new possibilities for content direction.
Multiple ranking details allowed us to refine strategies with confidence. The system highlighted movements across devices and regions while revealing opportunities for growth. The platform encouraged more data driven decisions and strengthened long term performance. Reports were easy to share with clients.
Most functions delivered exactly what I needed and supported ongoing optimization.
We benefited from dependable tracking and transparent data. The backlink insights uncovered patterns we missed before and guided better planning. The audit tools reduced errors significantly while keeping everything organized.
My results improved steadily and the tool supported better analysis. The interface also made navigation simple.
Every metric felt easy to interpret and supported faster decision. The keyword research options revealed trends that aligned with long term goals while maintaining accuracy. The notifications helped track changes promptly.
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