Alexandria is a pretty good database. It has helped us a lot to automate our library processes and it contains several options to manage your library according to your needs and preferences.
The technical service team is very good. They are polite and timely to solve problems.
The only reason why I did not give 5 stars is because in a couple of occasions I received confounding information from the technical team and the customer service team. At the end everything worked out well but we could have saved some phone calls and confusion if both teams would have had the same information.