If you're with an insurer who uses this bunch of utter CLOWNS, leave at the earliest chance.
Incompetent doesn't even begin to describe how useless they are. They give out false information, can't read or listen and don't train their staff adequately.
They are closely connected to Policy Expert. I thought better of them. But as it turns out, they're crap as well. Don't touch either with a barge pole.