I bought a cruise to Antarctica in VTG. During the period of VTG's offer, the RR class cabin was guaranteed at the price indicated. When I agreed to the price and class of the cabin on the ship and I paid the full price by credit card, I received an email confirming the payment and booking of the cabin on the ship. Unfortunately, the RS cabin was marked in the confirmation, which is much lower class than the RR, which I agreed to. It is also much smaller in size and with worse equipment. To my attention, that there was probably a mistake and that it needs to be corrected, because the final reservation is incompatible with the offer I agreed to and I paid for, I received a negative response from VTG. Both the employee and his boss started shooting and lying to me that the cabin numbers were ultimately allocated by the shipowner. They decided that I was a loser who would not distinguish a cabin number from a cabin class guarantee. They also tell fairy tales that now I can live the hope that the shipowner will, however, give me a better cabin, for which I paid anyway, as he will have them free and have a good mood. These are explicit mockery from the client. Watch out for such simple VTG scams. In addition, VTG authorizes credit cards in a very outdated and archaic way. It does not send a special link to secure payment by credit card via the Internet, it only calls the telephone and requests all credit card details during the telephone conversation, as it was in the first half of the 20th century. This is a very old and dangerous form of payment, which has been banned for years in Europe. You don't know what happens next with your credit card information. They are not encrypted in the computer system like a secure internet payment. Everyone has access to this data to whom the employee will want to pass it on. But VTG's maintenance of such a card payment system is beneficial for VTG because it allows fraud with cabin classes. In the case of a secure link, the general conditions which you agree to and pay for must be provided during payment. For outdated telephone payments, it all depends on the integrity of the VTG employee you don't know. My cabin case is still not resolved by VTG. They also did not offer any compensation for their mistake to the detriment of the client.