Hi Andrew,

I am sorry to read that you have been left waiting longer than expected for one of our patrol, this is certainly not the service that we aim to provide and I can appreciate the frustration this must have caused you. If you would like us to look into this matter, please fill out our complaints form via the link below and our team will assign a case handler to investigate this accordingly.

https://www.rac.co.uk/complaints

Thank you,

^Jon