Hi Shimir,

I am really sorry to hear about your experience.

Having looked at the booking, I can see that you haven't reported us of any issues you experienced during the travel. I would request you to call our customer services or send us an email on "customercare@lastminute.com" and let us know more about the issues you experienced and our Claims team will definitely look into it for you. Please be advised that this can take up to 28 days.

I apologise for any inconvenience caused.

Kind regards,
lastminute group