Absolutely diabolical. Purchased travel insurance when I booked my holiday pre covid in 2019, booked to travel 2020. I did not go on this holiday due to covid the holiday was amended to 2021, message sent to boots and spoke to someone who advised it will be transferred over and they will
Be in contact. Nothing heard checked online still
No details have changed, I have sent over all the documents asked for via email and instead of changing this they have deleted my information on the portal and are just ignoring my communication.
Sorry boots but this is disgusting!!