The phone was like new, as stated. It arrived very fast as well. My son was very happy with the phone and I felt like I did a very little part from my duty for saving the planet and planting a tree. Refurbished old phones are becoming more and more popular,as we understand that our planet is more important to save,rather than having the latest gadgets, which, in the end ,are doing the exact same thing as a "revived "old phone. I do recommend this company.