I ordered a charger and cable. After 2 weeks it hadn't arrived so I asked about it (I'd been pretty patient I thought). The company was more interested in feeding me a line in BS and then filing a claim with Royal Mail for their refund. They allegedly fast tracked me a replacement, which needless to say also didn't arrive, and NO REFUND either. I said clowns but it remains to be seen whether they're also CROOKS. Don't touch them with a barge pole.
In response to your misleading reply, NOTHING has been delivered. I only have your word that it was ever actually sent at all. Do you seriously think anyone would waste their time criticising your "service" if the item had simply arrived?
I have neither the item ordered nor a refund. Never mind getting all defensive, get your act together, be trustworthy. In the numerous emails exchanged no-one has said what you've said here - at least get your stories straight. Someone else told me that the item was lost by Royal Mail - are you now suggesting Royal Mail have lost it somewhere in my house? I must check the West Wing.
Clowns and crooks it is then...