Renewing your insurance can be a time consuming and difficult experience these days when it’s so impossible to get through on the phone let alone actually speak to someone. So it was a joy to get through to Avinash Ramdoyal yesterday whose easy manner, politeness and professional attention was a breathe of fresh air. He made me feel confident that he would do his best for me and, phoning exactly when he said he would today to follow up, he actually exceeded all my expectations. Thank you Avid