Shane called back to my online query within a few minutes (on a Saturday). He then promptly visited our property to install a new lock on the front door of our new house. He also very quickly returned to his workshop to cut a couple of extra keys and came back to drop them off. Shane was very friendly, helpful and professional. The time from query to new lock and keys was less than an hour - great service, we would 100% recommend Shane for any locksmith needs!