Online chat
After trying to contact my nearest store to check stock levels without success, I opened an online chat with Taylor. He/she was very helpful and checked on my behalf, not just my nearest, but also other branches. Sadly item was out in all branches, so perhaps a supply issue?
Anyway, Taylors help was most appreciated, also suggested I should create an online alert for when it comes back into stock. Repeatedly checked on my progress.
Penhaligon's からの回答
Good evening Janis,
Thank you for taking your time to share your most recent experience with us.
We are sorry to hear that your desired product is currently unavailable, we apologise for the inconvenience caused by this.
It is however great to hear that Taylor was able to effectively resolve your query. We will be sure to pass this great feedback onto our team.
We hope to see you shop with us again soon and please do not hesitate to reach out if we can be of any further assistance.
On behalf of Penhaligon's, we wish you a lovely day.
Warm Regards,
Penhaligon's Consumer Services