Untrustworthy company. I paid for a loungefly bag for £70 and it was out of stock. I asked for a refund and they would send me an automated response saying no refund possible. I contacted them again, they replied to say they have escalated it to the warehouse. I have been waiting for months! Still no refund! I have been contacting them ever since but nothing comes back with a refund but just more excuses!