Dear Frederic,

Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused by the extra custom taxes. We understand how frustrating unexpected costs can be, and we want to assist you in the best way possible.

While we empathize with your situation, we would like to clarify that custom fees and taxes are determined and imposed by the customs authorities of your country. As a company, we are obligated to comply with these regulations and have no control over the charges.

To ensure transparency, we have made efforts to communicate this in our shipping policy, which states that custom fees and taxes are the responsibility of our valued customers. We genuinely regret any confusion or surprise this may have caused.

We want to make your experience with us as smooth and enjoyable as possible. If there's anything else we can do to assist you or provide further clarification, please don't hesitate to reach out to our customer service team. We're here to support you and address any concerns you may have.

Thank you for your understanding and for choosing us. We appreciate your business and hope to serve you better in the future.


Zac