TLDR: Horrible experience… Run, don’t walk, away from Mimi Montgomery & Vacations to Go.

I recently had the misfortune of booking a trip with Mimi Montgomery, a travel agent at Vacations to Go, and I cannot express enough my disappointment and frustration with the entire experience. From start to finish, Mimi displayed a level of incompetence and unprofessionalism that left my family and me in a state of disbelief.

We booked the Globus Tours 12 Day tour: Brazil, Argentina, and Chile with the expectation that Mimi would provide the necessary support and assistance throughout the process. However, her promises of exceptional service quickly proved to be nothing more than empty words.

During the booking process, Mimi assured us that she would help us change our flights to more desirable times if we were dissatisfied with the ones assigned (given she was “unable to provide the times to us in advance of booking”). However, once we booked and requested the change, we were hit with an unexpected fee of $200 per person, totaling $1000. We had never authorized this change, yet Mimi went ahead and altered our flights without our consent. Only after escalating the matter to her managers did they acknowledge the error and waive the fee. Such careless and deceptive actions are inexcusable and reflect a complete lack of integrity on Mimi's part.

As if this incident wasn't enough, on July 11, 2023, Mimi sent an email to myself and an unrelated individual containing all our personal and reservation information. It was a shocking breach of privacy and professionalism. When I raised this concern, Mimi tried to downplay the severity of the situation, claiming the email contained no personal information. Furthermore, her attempt to shift blame by alleging she sent the same message on March 16, 2023, was baseless, as she had actually sent it to the same wrong person. Her defensive and combative attitude when confronted with her mistake only further highlighted her lack of accountability and customer service skills. She proceeded to hang up on me when I pointed out her mistake and refused to take my calls subsequent to that.

Mimi Montgomery's unprofessionalism, incompetence, and poor communication skills are utterly unacceptable. Her actions have not only caused us immense stress and frustration but have also jeopardized our trust in Vacations to Go as a whole. It is clear that Mimi is ill-suited for her role and does not possess the necessary qualities to provide quality service to customers.

I strongly advise anyone considering Vacations to Go to steer clear of Mimi Montgomery. Her actions reflect poorly on the company, and she has demonstrated a complete disregard for customer satisfaction and basic professionalism. Vacations to Go needs to address these serious issues and ensure that their employees are capable and accountable.

In conclusion, my experience with Mimi Montgomery at Vacations to Go was an absolute nightmare. I urge others to seek out alternative travel agents who prioritize customer service and professionalism.