Demands for money for a time period not associated with us
In our last flat, Bulb were sending demand letters for an electricity/gas bill for a 3 month time period prior to our even having moved in to the flat. We'd contacted Bulb Energy who were less than useless, so we then contacted the estate agents who have been very professional and they contacted the landlord, who in turn was very helpful. Bulb on the other hand, kept persisting on demanding money for a period after, so we promptly ignored them and complained to them. Did we receive a response? No. We signed up with Octopus and they were great by contrast.
Bulb からの回答
Hi Evan,
Thank you for writing your review of Bulb on Trustpilot.
I'm really sorry for your experience, and that you’re unhappy with the level of knowledge from the energy specialist that handled your case.
We're undergoing a very busy period at the moment due to extraordinary times in the industry. However, these sort of wait times are not acceptable and we're working hard to improve them.
Member service is something that we're incredibly proud of, as we understand how important it is to receive a speedy response to your queries.
We’ve sent you a request via Trustpilot to ask for your account details. As soon as we get these, a member of the team will be able to get in touch. We’ll then be able to discuss this issue further and hopefully assist you further.
All the best
Suki