I noticed a missing final statment from my parents records for their old property so called SSE to investigate in April 2023. When i did it became apparent their final read was wrong and whole host of issues with the supposedly finalled account.

I was advised a final bill was owed so went to pay it, luckily i noticed there was another mistake so called back raised a complaint to resolve it. This was closed without autherisation or resolution.

Called back again and again and eventually spoke with their escalations team, the adviser who was actually decent agreed with the errors i advised and took steps to rectify resulting in the large false debt being cleared and recalled from agents and for what waas now a large credit to be refunded with a little compensation.

Thought great finally done with.

Anyway compensation cheque recieved but no refund. Chased up the issues time and time again. Still not resolved so went to Ofgem.

Ofgem did their thing and set out what need to be done begining of Sept 2023.

Again, thought great it's finally done with.

Few weeks later my parents recieved another bill from them no explinations etc, sent a few emails to SSE again chasing the issue. No response, contact Ofgem again who have chased SSE once more.

Now in October and still no response from SSE.

It is an absolute joke that this is still ongoing when they are quick enough to demand payment but not very quick to refund. Not to mention the hours trying to speak with someone, the hang ups and all the other issues.

Down right Criminal.