We booked our family cruise with Vacations to go and only got lip service from Donell. She always had an excuse why she didn’t get back with us. She made promises that we found out later were never going to happen. When we booked the cruise we told her from day one we wanted to have our 5 rooms on the same floor, this did not happen, she indicated she would make notes in our reservation, only to be told later by her manager this was impossible to do in there system. They got our money and could have cared less in helping us with any concerns/questions we had. Oh and the cruise line basically said we were SOL because we did not book directly with them. Never again will I use a booking company they are there for the commission only not customer service. One and done is there motto.