I didn't have high hopes that as such a large retailer, Clarks would be able to help me with a checkout issue; turns out it was a technical problem they'd also been having with other customers. But Mikayla in Customer Service DID resolve it and all the ensuing issues while we were on the phone, as well as going above and beyond to secure my purchase. Fantastic! Even happier to have been a loyal customer of high-quality shoes for almost 2 decades. Sending Clarks and Mikayla my kindest THANKS!