Overall very impressed with this company. Took out a GAP policy when I purchased my last car at a price that was significantly cheaper than BMW were offering at that time. Unfortunately my car was written off in a serious accident necessitating a claim on the policy.

All calls are answered very quickly without the usual queuing associated with insurance companies and I found every member of staff I spoke with to be helpful and knowledgeable. There online claim form is a little challenging if you are not tech savvy but on completion and providing the wide range of documentation requested the claim was dealt with very quickly.

I think it was 5 days after receipt of documentation that the claim was signed off and about two days after that full payment made.

Very happy to recommend this company for GAP insurance and will certainly be using them again when I source a replacement vehicle.