After continuously calling Shell/Octopus to get them to try and sort the problem with our Wi-Fi and connection to the cell phone We finally got someone who took the time to listen and actually cared about our problem. His name was Devin P. I can honestly say that he is amazing at his job. Because he cared, he listened, showed empathy and took the time to sort out our problem. We finally got the service that we have been paying for. Not only that, but he actually went further by calling my mother the next day to check that everything was still in working order. I can’t fault his customer service. Shell/Octopus, please take note and get Devin P to train the rest of your stuff. Thank you, Mr. Devin P for your service.