Quite annoying trying to enter the Peak Save prize draw. When I was already in my account to enter the draw it asked me to find my account number and as they don't send actual letters it was a bother to find. Also, when I wanted to put my landline in the phone number box I got the message "number doesn't look right" and the form would not accept my correct phone number!. Actually the whole website is irritating and tells you to sign in to an online account when I had signed in as far as I know to my British Gas online account. Also, the website keeps logging me out, requiring me to repeatedly re-enter my account details and password to access it. Then I have a smart meter which should send readings every half hour to British Gas but when I looked the last readings were from 3 weeks ago and I could not find out how to make sure my meter readings were being sent as often as possible.

I've just seen the reply from British Gas but I'm not on Facebook, Instagram or X and don't want to be so I won't be able to use the option they offered to contact British Gas on those websites.