At the moment I am on the old copper wire for broadband. My neighbours are on fibre with much higher speeds. Openreach the ever elusive and unhelpful Company tell me that I can get UFFB up to speeds of 1800Mbps on their website.

Shell tell me that faster broadband is not available for this property but when I spoke to Zen, they said it was unusual that my neighbours can get fast broadband and suggested I ask Shell to follow an ordibot process as it appears the incompetent Open reach has made a mistake on their database.

I need someone at Shell to deal with this that has been trained properly as the situation is totally unacceptable and highly frustrating!