I have had shell broadband for 18 months.
My experience with shell was very bad . Connection was not good. I have called them few times but it was still same. At the end I have changed my supplier and for 20 days shell took £50.55. I have called them for explanation and refund.
A shell representative was absolutely not able to explain and was answering with this sentence that I can not say anything.
So I would like to share my experience with shell broadband. I would not recommend shell broadband to anyone.