Shocking service!!! Registered my 2 kittens in December 2023 started well with the round of vaccinations and was given 3 months flea and worming then they were neutered in march again given flea and worming.. so far so good…. Then nothing no text, email to say collect next batch. I called the vets and mentioned this to be told we are sorry and that I am set up with reminders and I should be receiving notifications but they didn’t know why I wasn’t getting them and that my cats had also missed their 6 month check up in May, I said I never received any notification or appointment and they were 8 months old in May !!! They made me an appointment for August 15th also sent a text while I was on the phone that came through fine. A few days later I went into the vets asking for flea treatments they had obviously run out they gave me 1 month to tide me over. Fast forward 1 week and I received a text for 1 cat saying 6month check up due 31st July and this text arrived 7th August. I went into the vets today to cancel my healthy pet club as it is a complete shambles, receptionist tried to help but couldn’t get into my account she will get back to me… nightmare.. and I’ve cancelled the August check up as they are 11 months old !!!!!!