£150k invested with Vanquis in a 5 year…
£150k invested with Vanquis in a 5 year bond 5 years ago.
Monthly interest paid in a timely manner.
Coming up to maturity, so logged into the account as maturity instructions due shortly - but no funds shown on the account!
Tried to send a secure message, only to receive a message of `an unexpected error' (Four attempts failed).
Realise Vanquis have `issues'
At least the investment is covered by the FSCS, but we don't need the aggro, so looking for repayment.
Would not recommend investing with this bank.
Will doubtless have to spend an eternity on the phone trying to resolve this.
AVOID - unless you borrow rather than invest.
Response from Vanquis:
Response not at all helpful since even when able to log in with joint holders details, even the capital is not shown, and therefore no maturity options are available.
A longwinded response of no use whatsoever!
20/8 Update - Vanquis now advise there is a `Technical issue' which their IT department are looking to resolve. Still no sign of the £150k which should be shown on our account. Coming up to the maturity date. Not reassuring!
Vanquis からの回答
Hi Mr. Martin - Thanks for the feedback. Sorry we have fallen short of your expectations. We appreciate your loyalty as a customer of Vanquis.
I am sorry to hear you are experiencing issues at the maturity stage of your fixed term bond.
You will need to make your maturity options online by logging in to your account. You can choose to:
• Reinvest in another Vanquis Bank Savings product.
We hope that when the time comes you will choose to reinvest with Vanquis Bank Savings. You will have the option to view all of our products available to you before your funds mature so you can make the selection that is right for you.
• Withdraw your funds.
If you wish to withdraw your funds you will need to have a Nominated Account set up. This is the account you want your funds transferred into from your Vanquis Bank Savings account. Your funds will be transferred to your Nominated Account via Faster Payment. If you don't have a Nominated Account set up you can do this by clicking here to log in to your account online.
• Reinvest part of your funds and withdraw the remainder.
You have the option to reinvest part of your funds into another Vanquis Bank Savings product, withdrawing the remainder. You can also withdraw just the interest you have earned and reinvest the rest of the funds in a new Vanquis Bank Savings product.
If we do not receive instructions from you at least two days prior to the maturity date, we will automatically return all the funds to your nominated bank account. If you do not have a nominated bank account the funds will automatically be transferred to a follow-on account. The follow-on account will be an Easy Access Account.
The Easy Access Account is a variable rate product. Details, including the interest rate, will be emailed and posted to you prior to the maturity of your account, and confirmed in a follow-up letter if your account reaches maturity and transfers into an Easy Access Account in the absence of other instructions. If your account balance does transfer into an Easy Access Account you will need to get in touch with us to discuss gaining immediate access to your funds.
If you set up a Nominated Account (your UK personal bank or building society account) when you made your application we can pay your interest payments and matured deposit into that account via Faster Payment.
I hope this is helpful
Kind Regards
Gary - Customer Experience