Bought a cordless vacuum with a £90 cash back and registered it and received notification,it said it could take 45 days so waited 40 and contacted them.Was informed a email had been sent that had to be replied to within 14 days,no such email was received,been on to them for 6 days now,am 70 years old and depended on the £90 cash to help pay for it. customer service is terrible and you after repeat your self over and over,will never get my cashback so will be in debt because of it, should never of bought.