Absolutely frustrating experience dealing with these guys.
Had a problem with my washing machine, waited a week to be seen, first appointment 20th Aug. Engineer came and seen problem and ordered parts. 2nd Appointment 29th Aug!!! Engineer came out fitted parts, still not working, ordered more parts. 3rd Appointment 5th September. Engineer came out and basically said it can't be repaired. Will receive a voucher to purchase new washing machine by today. Called again on 9th September for voucher, told it can take upto 72 hours, so should receive it by 11th September. Haven't received any voucher until now. Called again 12th September only to be told that they'll email the write off team and chase up the voucher. I'm sorry but it's simply not good enough. Its been nearly 1 month since I reported the problem and still no resolution. Living with kids it been hard taking clothes to get washed not to mention the money it has cost me. You would have thought such an essential item like a washing machine would have been given priority and more competent engineer.

To say I'm fed up with the whole experience is an under statement.

I won't be using these guys again.