​​Hi Jon,

Thank you for taking the time to share your review.

I’m sorry to hear that our delivery and returns process didn’t meet your expectations.

Your comments about the lack of communication on return statuses are especially important, and we’ll review how we can improve updates to keep customers better informed.

If we may be of any further assistance regarding this matter, please do not hesitate to reach out via the link below:

https://www.craghoppers.com/customer-service-hub/contact-us/

Kind Regards,
Olivia

Craghoppers Customer Services Team