There engineers are helpful and personable. Unfortunately, the rest of the rest of the staff are so poor as to completely undermine the good work of the engineers.

My mother had an issue with her washing machine door (broken latch) and the door would no longer open. She reported the fault and an engineer came out on the 23rd May 2025. Unfortunately he could not provide a repair, he said colleagues would be back in touch to arrange a repair within 7 days or a like for like replacement will be provided. A week later my mum phoned to ask what was happening to be told by the call centre staff they tried to call on the 23rd May (mum was in all day and has an answer machine) but they got no answer. They said they had therefore booked in a repair for the machine on the 12th June 2025. My mum asked about the offer of a replacement and they said the offer was no longer valid because she didn't answer the call and the repair had now been booked in. After being passed around a number of call centre staff, my mum was insulted by a senior member of staff and told to stay by her phone.

Despite the helpful engineers, the rest of the experience is so poor I would give no stars if I could.