Customer support is nonexistent
For a company that claims customer support is a priority, they are completely missing the mark. There is no way to contact them other than email. I'm ready to buy, but can't get a response to a few simple questions. If it's this difficult just to place an order, I can't imagine how bad the support must be after the sale when they already have your money.
OutEquipPro からの回答
Hi Mechelle,
I’m really sorry you’ve had a frustrating experience trying to get help — I completely understand how urgent this is.
While we aim to respond to all customer emails within 1–12 hours and did reply earlier, I understand that timing still fell short for your needs, and we take full responsibility for that.
We’ve now sent a detailed response to your questions to help you move forward as quickly as possible. If anything is unclear or you need further support, please don’t hesitate to let us know — we’re here to assist until everything is fully resolved.
We truly value your business and appreciate your patience. We stand behind our products and are fully committed to supporting you both before and after your purchase.
We know how frustrating it is to face delays when you’re trying to keep your business running, and we take that seriously. If there’s anything else we can do to help, just let us know — we’re here for you.
Best regards,
Michael
OutEquipPro Customer Service Team