Terrible after care customer service. Bat purchased for my son with full bat care / knocking in added. The bat broke with very little use. The company is trying to palm me off by saying they are trying to get a response from the supplier - acting as a middle man and taking no responsibility. Left in limbo, out of pocket and no bat in the middle of cricket season. Emails from the company are dismissive, bordering on arrogant. Almost 2 weeks now since raising the issue with them and yet to get any sort of clarity. Shocking service and attitude!