Charged a consultation fee at a ‘free’ 6 month health check up
I’ve never had any issues with this until yesterday when my dog went in for her 6 month health checkup and vaccination. The practice had booked the appointment with a vet and whilst doing the check up they picked up she had an ear infection. It wasn’t until we were leaving that we were advised that although the infection had been picked up during her 6 month health check up - we still needed to pay a consultation charge as an infection had been picked up on. What is the point in having a ‘free’ health care check up if any issues found are then going to be charged a consultation fee? I’d be better off cancelling and then what I save can go towards her vaccinations, etc and any such consultation fees in the future. I found this really underhand and this is not explained in any of the literature.