The interest rates on savings are good, but I feel that on-line security could be improved by using 2 factor authentication as part of the log-in procedure (i.e send pass code to a mobile phone or email account). All other banks/building societies that I have accounts with use this before any account details are shown.
West Brom only requires name, dob and pincode to login and then all the savings accounts and balances are visible.
I spoke to WB about my security concerns and was told that further authentication is prompted when moving money etc, but to me I would prefer 2 factor authentication before I was even able to see my account details.